Support

December 13, 2018 at 4:54 pm

Hi,

Thanks for including the link to the site. I selected a ticket for one of the events and I can see that the page is blank. If I remove the CSS using Firefox’s dev tools, the form is visible then, here’s a screenshot of that:
https://slack-files.com/T02SY781D-FETH45PL3-5a6e2f2ca7

Knowing that the html is there narrows things down a bit. One possibility is the theme is having an effect on the page, which could be ruled out by hitting the Customize button, then preview another theme.

Another possibility is the breakage could be caused by some extra html in the page before or after the [ESPRESSO_CHECKOUT]. This could be ruled out by going to edit the page, switch to Text editor view, then remove anything that doesn’t look like it belongs.

A third possible cause of the breakage could be if there are some custom templates being loaded. If those are found, they could be temporarily removed so the default templates load instead.

December 14, 2018 at 8:43 am

Wow, that’s good to know. I was interested to see if there’s a way to avoid that conflict with the theme, and saw that the Sela theme is available to download from wp.org.

If you’d like to update to the current version of the theme, you could add the following code to your site:

add_action( 'loop_start', 'ee_move_cart_markup', 1 );
function ee_move_cart_markup(){
  if( is_page( ) ) {
  remove_action( 'loop_start', array( EED_Single_Page_Checkout::instance(), 'set_checkout_anchor' ), 1 );
  }
}

You can add the above to a functions plugin or, if avaialable, into your WordPress child theme’s functions.php file.

December 14, 2018 at 9:37 am

Fantastic! I’m glad to hear that all worked.