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Posted: May 14, 2023 at 7:41 pm

Mark Bakos

May 14, 2023 at 7:41 pm

We are no longer using EE3 and switched to using EE4 under the account of I keep receiving emails from Lorenzo regarding billing of EE3. I won’t be renewing EE3. Thank you


  • Support Staff

May 16, 2023 at 9:57 am

Hi mark,

Your subscription is still labeled EE3, but as a courtesy we grant access to EE4/5 so that you can migrate. The name of the subscription at this point doesn’t matter. But if you want to change that, we can migrate you to the Everything License.

Does that make sense?

Mark Bakos

May 16, 2023 at 11:46 am

The account has been paid for and migrated under


  • Support Staff

May 16, 2023 at 12:38 pm

Hi Mark, so that is a different user:

Can you fwd the email(s) you received about EE3 to

Mark Bakos

May 16, 2023 at 4:58 pm

I sent the receipt for EE4. I am not sure what you need regarding EE3.

That different user is the same account for


  • Support Staff

May 17, 2023 at 3:21 pm

I need a copy of the EE3 emails you mentioned in the original post so I can see what you are getting so I can look into why.

Mark Bakos

May 17, 2023 at 6:26 pm

I am not sure what emails you are looking for. I am totally confused


  • Support Staff

May 18, 2023 at 12:26 am

Hi Mark,

Please share the email that you keep receiving from Lorenzo regarding EE3.

Mark Bakos

May 18, 2023 at 3:32 am

I can forward you the email, but how would I share it?


  • Support Staff

May 18, 2023 at 4:58 am

Forward it over to support[at], please.

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