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Gijsbert Vandeweerdt
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March 6, 2014 at 9:34 am
Hello,
As you requested, might be better to have a topic here as for the follow up of the basic install.
thanks
G
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Jonathan Wilson
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March 6, 2014 at 2:45 pm
Hi Gijsbert,
I am working on your installation now. I will let you know when it has been completed.
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Jonathan Wilson
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March 6, 2014 at 3:48 pm
Hi Gijsbert,
I have completed the installation and configuration. However, there seems to be a compatibility issue. When I click “Submit” after filling in the registration form, I am directed to a blank page. This is likely due to a plugin incompatibility. Can you test? Try to rule out any plugin conflicts. Deactivate all non Event Espresso plugins and test to see if the issue is still occurring. If it is not, then we know it is a problem with another plugin. You can then find out which plugin it is by reactivating each plugin individually and testing to see if the problem starts happening after the activation. When it occurs after activating a plugin, then we know this is the culprit.
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Gijsbert Vandeweerdt
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March 6, 2014 at 11:28 pm
Jonathan,
I’ve deactivated all of the plugins, and I get the same blank page (I did refresh the page and also tested other browser).
It worked with the free version of EE 🙁
Doesn’t the lite version have to be active?
Now, this is urgent, since I have the plugin live for a couple of events. Can you fix this soon, please?
thank you
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Tony
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March 7, 2014 at 2:59 am
Hi Gijsbert,
If you go to Event Espresso -> System Status. Look under WP Memory Limit. Your install is set to 40M, the minimum we recommend for Event Espresso is 64M.
Personally I would set this to at least 96M
If you follow the steps available here:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Basically edit the wp-config.php file and add:
define( 'WP_MEMORY_LIMIT', '96M' );
This needs to be included above this line:
/* That's all, stop editing! Happy blogging. */
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Gijsbert Vandeweerdt
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March 7, 2014 at 3:21 am
Thanks, Tony. I’ve upped the memory to 128M. Test -> still blank page.
Then deactivated all the plug-ins. Test -> Still blank page.
Looks like it is something else.
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Gijsbert Vandeweerdt
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March 7, 2014 at 4:02 am
Got the links to events off the site, so we have time to get it working and for testing.
We can use this event for testing (up to id 25 I think).
http://www.sintjansberg.be/event-registration/?ee=4
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Tony
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March 7, 2014 at 4:57 am
Could you temporarily enable WP_Debug and see if any errors are thrown on that page please?
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Gijsbert Vandeweerdt
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March 7, 2014 at 5:30 am
This is what is says on url
http://www.sintjansberg.be/event-registration/?ee=23
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This reply was modified 10 years, 2 months ago by
 Tony. Reason: removed server details
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Tony
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March 7, 2014 at 5:57 am
Great, thank you.
The reason this error is being thrown is the ‘Event Espresso – Infusionsoft Integration’ was activated, but no details input into Event Espresso -> Infustionsoft settings.
I have disabled the Add-on for the time being to test the registration works and it now does.
Do you have an account with Infusionsoft?
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Gijsbert Vandeweerdt
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March 7, 2014 at 6:41 am
I think we don’t. Should we?
We use Solve360 from Norada for our CRM.
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