Support

December 26, 2018 at 1:31 pm

Hi Paul,

That first screenshot is actually showing the Order Confirmation or receipt. The receipt doesn’t include barcode, that’s something only the ticket includes. You can add to the receipt so it includes a link to download the ticket(s), or include the ticket URL shortcodes in one of the emails.

When you activated the ticketing add-on, it will have activated the Ticket Notice email. Did that email get deactivated? You can go to Event Espresso > Messages and check the Activity listed there. Are there any Ticket Notice emails showed as sent there?

December 26, 2018 at 1:58 pm

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.

December 27, 2018 at 1:40 pm

Yes, if you go to edit the message templates in Event Espresso > Messages > Default Message Templates, then go to edit the active Event Admin messages, you’ll find there’s a CC: field where you can add an additional email address.

December 28, 2018 at 3:42 am

You’ll need to remove that from the ticket template itself.

Go to Event Espresso -> Message -> Default message templates -> Ticket -> Registrant

In the ‘Main content’ section scroll down to the bottom and you can remove the text there, then save.