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Barcode/Print Tickets add on – How can I scan customers in?

Posted: November 19, 2018 at 4:45 am


notjusttravel

November 19, 2018 at 4:45 am

Hi,
The Barcode & Print Tickets plugins are all active and setup.
When I print a ticket off, how can I scan it into WP/eventespresso using an ipad to check people in?
Thanks
Will


Tony

  • Support Staff

November 19, 2018 at 5:22 am

Hi there,

You can use the EE4 Ticketing Apps:

https://eventespresso.com/wiki/ee4-event-apps/


notjusttravel

November 19, 2018 at 5:38 am

Thanks, I get this message on the iPad:
Sorry, you are not allowed to list events, missing permissions, ee_read_events etc…
Do I have to enable something in the EE dashboard?
Thanks


Tony

  • Support Staff

November 19, 2018 at 5:45 am

Are you logging in as an Administrator and still getting that same error?

If so there is an error server side or an issue with a security plugin, we have some documentation on how to fix it here:

https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting


notjusttravel

November 19, 2018 at 6:42 am

Hi,
Yes, I am logging in as an Admin.
I have added:

# Begin Custom htaccess
SetEnvIf Authorization “(.*)” HTTP_AUTHORIZATION=$1
# End Custom htaccess

And disabled the SSL Insecure Content Fixer plugin, but it still wont work.
I do not have the Shield Security plugin.
I am not getting any events in the app.
Any other ideas please?
Thanks
Will


notjusttravel

November 19, 2018 at 8:37 am

I have tried on Android and get a different message: Connection error. Unable to load data.
The permalinks are set to Post Name.
WP_DEBUG is set to false

Thanks
Will


Tony

  • Support Staff

November 19, 2018 at 2:15 pm

Hmm, ok, would you mind if I take a look?

I’ll need some login details I can use in the app so I capture the request and see if anything stands out, if that’s ok, you can send login details using:

https://eventespresso.com/send-login-details/


notjusttravel

November 20, 2018 at 4:50 am

Done, thanks Tony.


notjusttravel

November 21, 2018 at 9:32 am

Hi Tony,
Any luck your side?
Thanks
Will


Tony

  • Support Staff

November 21, 2018 at 9:40 am

My apologies for the delay, Will.

I’ve just been looking at your site as your replied and it looks like the login details aren’t valid. I’m getting all of the expected responses from the site, but the creds appear invalid.

If I try to log onto the site itself, I also get login failed.

Can you recheck those credentials, please?


notjusttravel

November 22, 2018 at 2:38 am

Hi Tony,
I have resubmitted the login details.
Thanks
Will/Steve


Tony

  • Support Staff

November 22, 2018 at 3:13 am

Thank you, I was able to log in, the first creds missed the last char from the password.

However, the app is working fine for me and on reviewing all of the requests/responses from the app/your site everything appears to be working correctly (I’m an Android user and don’t own an apple device I can test with).

Is that the same account you are logging in with?

When do you get the above error on the app?

I’ve just logged in with the app, listed your 2 events, entered the Anual Conference event and then listed all your attendees to confirm authentication (if there was an issue with the authentication request events may still display as they are publically available, attendees are not)


notjusttravel

November 23, 2018 at 3:09 am

Thanks Tony.
Fixed after I logged in using the web credentials and not the login to eventespresso.com!
I though EE was pulled into eventespresso.com, and fed by eventespresso.com, but no.
Thanks again.
Will


Tony

  • Support Staff

November 23, 2018 at 3:34 am

Ah, ok. I’m glad you figured it out.

Just to note for any future readers of this thread, your eventespresso.com credentials will only ever be used here at eventespresso.com.

Anything to do with your site, including the apps or any add-ons etc are installed on your own site will use your sites credentials. We dont have any access to the event/registration data on your site and do not ‘tunnel’ any traffic/data through ourselves to you.

The support post ‘Barcode/Print Tickets add on – How can I scan customers in?’ is closed to new replies.

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Status: closed

Updated by  Tony 2 weeks, 5 days ago ago

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