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Ryan DeBell
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November 8, 2014 at 10:40 pm
Hello,
I have EE4 installed on my WP site. I get this message at the top of my WP admin page: You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
When I log in to my account on EE, it displays correctly that my license is active on my domain.
What is the missing piece here?
Thanks,
Ryan
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Tony
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November 10, 2014 at 3:36 am
Hi Ryan,
I have reset your license key.
Please go to Event Espresso -> General Settings.
Remove the license key (cut) and save the settings, replace the license key (paste) and save the settings once more.
Be sure to check for any white space before/after the key when pasting.
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Ryan DeBell
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November 10, 2014 at 2:52 pm
Hey Tony,
I followed above directions but am still getting the message listed. Any other solutions?
Thanks!
Ryan
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Lorenzo Orlando Caum
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November 10, 2014 at 3:36 pm
Hi there Ryan,
A new support license key was created and your old one was deactivated. Please try using the new support license key:
https://eventespresso.com/users/ryandebell/#account-settings
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Lorenzo
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Ryan DeBell
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November 10, 2014 at 3:40 pm
bingo. works. thanks!
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Ryan DeBell
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November 12, 2014 at 9:45 am
Lorenzo,
I dont know why this happened, but I just had my web developers redesign a lot of my site and I am getting the same error again with the license key. Can you reset it again for me please?
Thanks!
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Lorenzo Orlando Caum
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November 13, 2014 at 9:54 pm
Hi Ryan, I’ve reset the support license key.
You’ll receive an email shortly.
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Lorenzo
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