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jackie neufeld
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September 23, 2014 at 2:46 am
Hi there,
I’m getting the error message:
You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain
I only have the site licence key on one domain, and it shows the correct domain in my account. The site is tiggys.ca.
Thanks!
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Dean
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September 23, 2014 at 3:26 am
Hi,
I reset your licence key. Please advise if this does not resolve the matter.
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jackie neufeld
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September 24, 2014 at 4:28 pm
Hi again,
I’m still getting the same error message. I tried deleting the licence key under General Settings, saving it, and then re-entering it and the message is the same. I’m using SSL, not sure if that makes a difference. Any other ideas?
Thanks
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Lorenzo Orlando Caum
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September 24, 2014 at 5:09 pm
Hello,
We have reassigned your support license key. Please try the new one from your account page:
https://eventespresso.com/users/tiggys/
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Lorenzo
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jackie neufeld
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September 25, 2014 at 2:38 am
That did the trick, thank-you!!
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jackie neufeld
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September 30, 2014 at 12:50 am
Apparently that didn’t work after all! There has been another EE3 update and I’m getting the message again
You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain
What else can we try?
Thanks
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Tony
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September 30, 2014 at 3:10 am
Hi Jackie,
I have reset your license key once again.
Please go to Event Espresso -> General Settings.
Remove the license key (cut) and save the settings, replace the license key (paste) and save the settings once more.
Be sure to check for any white space before/after the key when pasting.
That should remove the notice and allow you to update.
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jackie neufeld
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October 5, 2014 at 3:49 pm
I tried removing the key, saving, reinserting, saving, no luck. I tried removing it and logging out and then logging back in and reinserting it, no luck. I tried removing the key, deactivating all my plugins and then only reactivating the EE3 plugin, reinserting the key, no luck. I’ve checked and rechecked to make sure there’s no white spaces. Is there any chance my SSL is screwing it up somehow? I’m still unable to update.
Thanks
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Lorenzo Orlando Caum
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October 5, 2014 at 8:48 pm
Could you remove the existing support license key and save?
Then copy and paste the support license key from your Event Espresso account page into your general settings page for Event Espresso within your WP dashboard?
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Lorenzo
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jackie neufeld
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October 6, 2014 at 12:59 am
Finally got it working! Thanks, it must not have been reset last time I tried doing that? Hopefully fixed for good.
Thanks for all your help!!
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