Support

September 5, 2013 at 3:37 am

Hello,

Session save path does not exist – contact your host to resolve the problem.
Session name PHPSESSID

Did you change host or move servers? Please look to resolving the session path issue. That itself may resolve this error.

What version of event Espresso did you upgrade from?

You can also try going to the Payment Settings page and deactivate all gateways. Then deactivate the plugin and reactivate it. See if the error persists after reactivation. If it does not, the reactivate the gateways. If the error does persist please advise. We may need site access at that point.

September 5, 2013 at 8:29 am

Hi Ken,

From looking over the list of plugins and their version numbers it’s saying the social and calendar add-ons are out of date. I can advise updating the calendar and social add-ons to their latest versions.

As an aside, it turns out that GoDaddy will from time to time “upgrade” your hosting account (ie. move it to another server). We’ve seen more than a few times when they moved things they did not configure the session save path to point to the new location.

Can you check with them and have them verify that the session save path is configured correctly?

September 5, 2013 at 9:54 am

Access to the admin account would not be helpful to have in this case.

There are a few non-admin items that need to be corrected:

1) The check payment gateway that was copied over to /wp-content/uploads/espresso/gateways may have some code that was customized that’s breaking the site. You can deactivate the gateways, remove the copied gateway, then reactivate the gateways in order to load up the check gateway that is included with Event Espresso.

2) You can create a file on your server, name it test.php and place the following code in it to check for the session save path:

<?php
echo session_save_path();
?>

Then you can go to http://imedicinereview.com/test.php and check there. If a file name is not output, please forward that link to GoDaddy support.

A link to a related discussion on the GoDaddy forums:

http://support.godaddy.com/groups/go-daddy-customers/forum/topic/session-save_path-error-on-my-wordpress-website/

September 5, 2013 at 1:34 pm

Hi there,

With number 1, no file copying is necessary or recommended in this case. When you update Event Espresso all the files are in their correct place. However, anything that was copied over earlier in /wp-content/uploads/espresso/templates may cause issues. The advice given there was to *remove* not copy.

With number 2, there wasn’t a change that was made to Event Espresso to make it more finicky about session save paths. However we have seen time and again where GoDaddy makes a change to a server that causes this issue.

With number 3: If a support token is purchased, we can work through the copied over gateway issues if FTP credentials can be sent via the form link that appears on the account page after a support token is purchased. The session save path issues are out of our reach and need to be resolved with the host.

September 5, 2013 at 4:27 pm

have you tried renaming the wp-content/uploads/espresso/gateways folder to wp-content/uploads/espresso/old_gateways?
Godaddy may have disabled the session_save_path function as a security measure. The exact nature of the error message from your test.php is curious. It says function echo session_save_path and not function session_save_path. You might want to try:

<?php
$temp = session_save_path();
echo $temp;
?>

But that is a curiosity, not central to the original error. The original error should be taken care of by getting wp-content/uploads/espresso/gateways/check/check_payment_vars.php out of the picture by renaming wp-content/uploads/espresso/gateways.

September 6, 2013 at 9:44 am

Hi Ken,

Did you rename /wp-content/uploads/espresso/gateways to /wp-content/uploads/espresso/old-gateways (correct) or was it /wp-content/plugins/event-espresso/gateways that was renamed? (will break things).

September 6, 2013 at 12:52 pm

It seems the problem was caused by having an out of date copy of a gateway in the /wp-content/uploads/espresso/gateways directory. Files in that location will override what’s in the core plugin.

• This reply was modified 10 years, 8 months ago by  Sidney Harrell. Reason: changed uploads/espresso/templates to uploads/espresso/gateways (which is what josh meant, I think:)

September 9, 2013 at 12:12 pm

I do not know how it got there. As long as anyone with FTP access doesn’t copying anything into /wp-content/uploads/espresso/templates or /wp-content/uploads/espresso/gateways you’ll avoid a future recurrence.