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Automated Upcoming Event Notification Template – date/time double in e-mail

Posted: November 17, 2017 at 7:05 am


ehbo-hoofddorp

November 17, 2017 at 7:05 am

In de sent e-mail date/time is double displayed

see template and e-mail

message template

e-mail


ehbo-hoofddorp

November 17, 2017 at 7:07 am

below the received e-mail

e-mail


Tony

  • Support Staff

November 17, 2017 at 4:18 pm

Hi there,

Is the ticket you are testing assigned to multiple datetimes within the event?


ehbo-hoofddorp

November 21, 2017 at 2:22 pm

no there is only one datetime within this event


Tony

  • Support Staff

November 22, 2017 at 9:35 am

Hmm, ok.

Can you post a screenshot of your event setup please?

http://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


ehbo-hoofddorp

November 22, 2017 at 11:46 am

datetimes


Josh

  • Support Staff

November 22, 2017 at 1:25 pm

That is interesting. Can you try adding the ticket ID shortcode to the
[TICKET_LIST] section as a way to find out where that second datetime is coming from?

e.g.

Then check the next notification email that gets sent?


ehbo-hoofddorp

November 29, 2017 at 1:00 pm

ik need to make a test event for this

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Status: closed

Updated by  ehbo-hoofddorp 2 years, 8 months ago ago

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