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Lawrence Seltzer
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February 2, 2016 at 3:26 pm
I have a new authorize.net account and am trying to connect eventespresso to it on the website thebrownstoneny.com. I get the message “this registration step could not be completed. Please try again.” I turned on debug mode and got the same message. I looked at the logs and did not see anything odd. There are no pending transactions at authorize.net. I have authorize.net setup on a different website and it works fine, so I have succesfully done this before with eventespresso.
What do I do now to get it to work?
Thank you.
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Josh
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February 2, 2016 at 3:43 pm
Can you check to see if cURL is enabled on the server that hosts the new site?
FYI, debug mode should only be used if you’re testing with credentials for Authnet’s development server, otherwise you should leave debug mode off. You can use the “Send test transactions? mode with the live server though.
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Lawrence Seltzer
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February 2, 2016 at 3:47 pm
I don’t have easy access to the server (e.g. cpanel). Is there a way to test for “cURL” from WordPress. Otherise, I have to write to the hosting company.
I turned debug mode off and send test to server on. Same error.
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Josh
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February 2, 2016 at 4:12 pm
Hi Lawrence,
There are WordPress plugins that will output PHPinfo to an admin page, which you could then check to see if curl is enabled. I’d hesitate to work on a site where I didn’t have access to the server though, there’s no easy way to remove a plugin if the site fatal errors.
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Lawrence Seltzer
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February 2, 2016 at 10:41 pm
Thank you for the tip to phpinfo(). I confirmed that cURL is not there, and that it is on another one of my sites with eventespressor working.
Once I get curl working (or perhaps transfer the site to my server) I will see if everything works, and if not, I will write back. But based on what you have said, it sounds like this is enough to cause the failure.
Thank you.
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Lawrence Seltzer
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February 3, 2016 at 12:50 am
I am now getting errors when I try to edit the event in question. I saw some errors that looked very serious – as if there was something wrong with the EE4 tables in the database. But the errors disappeared before I could completely read them.
I am able to get into EE4 registrations, but when I try to delete a payment that didn’t go through I get this error “An error occurred! Your request may have been processed, but a valid response from the server was not received. Please refresh the page and try again.”
Any ideas what is going on? Or how I can give you more information about what is happening and perhaps fix it so it works again?
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Lawrence Seltzer
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February 3, 2016 at 1:40 am
Another person found another error for a ticket:
“The supplied ticket (ID 40) has no datetimes EEH_Line_Item – get_event_line_item_for_ticket – 483”
This ticket was working a few hours ago.
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Tony
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February 3, 2016 at 4:46 am
Hi Lawrence,
Since this reply what has changed on the server?
Did you move the site to another server or just install cURL on the current server?
Do you have a control panel provided by your host? If you check the servers error logs you should fine those errors mentioned above, can you post them here so we can see.
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Lawrence Seltzer
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February 3, 2016 at 6:47 am
I am on the same server.
the host does not give me cpanel access.
Nothing was done on my end. The technicians for the host only installed curl. Supposedly.
Registration does not work.
Can I buy a support token and have you fix this up quickly? starting in just a few minutes? The client is going nuts because the event is on Tuesday and they wnat to raise thousands of dollars NOW.
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Josh
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February 3, 2016 at 9:11 am
We can’t guarantee we’ll be able to fix it, especially without cpanel access. If you buy a support token we can troubleshoot for up to 30 minutes using what we can from the WordPress admin, but I will tell you that without cpanel access this is a tough thing to troubleshoot.
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