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Julie Faver Dylla
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May 13, 2014 at 10:02 am
Purchased an SSL certificate so my clients can stay on my website when making payments. I also recently switched from using paypal to Auth.net. I setup the proper ID and transaction key in the payment section under Auth.net, but when I went in to submit a credit card, an error page came up. I was told a plugin needs to be added. I have no clue and need help! Thank you!
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This topic was modified 10 years ago by
 Josh.
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Lorenzo Orlando Caum
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May 13, 2014 at 10:18 am
Hi Julie,
Could you post the error message that you saw? Also what was the plugin that needs to be added?
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Lorenzo
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Julie Faver Dylla
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May 13, 2014 at 10:28 am
Hi Lorenzo!
The error page after submitting payment is
https://staytarrantcounty.com/events/thank-you/?r_d=32-537239970124c
I’m not sure what plugin needs to be added. Auth.net just told me that event espresso is not communicating with each other. I was also told a https plugin needed to be added.
I just purchased the basic license to get support tokens. How do I get someone to call me?
Does this make any sense? 🙂 Thank you!
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Lorenzo Orlando Caum
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May 13, 2014 at 10:36 am
Hi Julie,
Could you please create a temporary WordPress admin login so I can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
Thank you.
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Lorenzo
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Julie Faver Dylla
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May 13, 2014 at 10:48 am
Hi!
I just sent you the log in info. I also heard that I need to force the payment page to https.
Let me know what you think.
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Lorenzo Orlando Caum
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May 13, 2014 at 11:34 am
Thanks! I’m taking a look now. You’ll receive another email update shortly.
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Lorenzo
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Julie Faver Dylla
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May 13, 2014 at 11:40 am
Awesome, thank you!
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Julie Faver Dylla
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May 13, 2014 at 12:25 pm
Hi Lorenzo,
How’s it going? I appreciate your help!
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Lorenzo Orlando Caum
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May 13, 2014 at 12:38 pm
Hello,
I replied earlier to the email that the information was shared with. It looks like this: yourname@yourorganization
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Lorenzo
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Julie Faver Dylla
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May 13, 2014 at 12:59 pm
Hi I got it sorry. This is a new account with Auth.net. I have been using paypal. I didn’t see anything about Company required on Auth.net. Can you respond through here? I’m not logged in to outlook anymore. Thanks!
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Lorenzo Orlando Caum
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May 13, 2014 at 1:07 pm
I’ll copy your notes over. It would be best to continue the conversation there on your private ticket.
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Lorenzo
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Julie Faver Dylla
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May 13, 2014 at 1:11 pm
Ok I’ll wait to hear from you on next steps! Thank you!
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Julie Faver Dylla
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May 13, 2014 at 1:35 pm
Yes you can run a test.
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Julie Faver Dylla
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May 13, 2014 at 1:40 pm
I know it works b/c I originally had Auth.net setup under the SIM tab and it was directing clients to Auth.net for payments.
I was told I need to change the hyperlinks in my website code to https page.
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Lorenzo Orlando Caum
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May 13, 2014 at 11:16 pm
Posting solution here:
Ran a test transaction through the Authorizenet servers. Then restored the original credentials and turned off test mode.
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Lorenzo
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Julie Faver Dylla
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May 14, 2014 at 1:31 pm
Hi Lorenzo, it was working yesterday but not working today. Can you help again? I sent an email with the error page. Thank you!
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Julie Faver Dylla
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May 14, 2014 at 1:41 pm
Hello. I was working with Lorenzo yesterday on this issue. After a client enters in credit card information an error page occurs. It was working yesterday late afternoon. But not working today. Can Lorenzo please help again?
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Julie Faver Dylla
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May 14, 2014 at 2:09 pm
Lorenzo doesn’t have to help, but thought he’d know how to help me best
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Julie Faver Dylla
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May 14, 2014 at 2:25 pm
I need help. When a client goes to pay for an event after submitting payment it takes the client to an error page.
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Josh
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May 14, 2014 at 2:45 pm
Hi Julie,
Can you find out what the error message is and let us know so we can help fix?
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Julie Faver Dylla
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May 14, 2014 at 2:48 pm
I just emailed the error page to support@eventespresso.com. It was a screenshot. Please let me know If you got it.
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Josh
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May 14, 2014 at 3:07 pm
Hi Julie,
That’s a 404 not found error, which might mean the page isn’t published. Can you go to Event Espresso System status and verify that the Thank You page is published?
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Jonathan Wilson
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May 14, 2014 at 3:11 pm
Hi Julia,
Can you make sure the Thank You page is still active? It’s the one with the [ESPRESSO_PAYMENTS] shortcode on it. Also make sure it is chosen in General Settings.
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Josh
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May 14, 2014 at 3:18 pm
Please try a transaction again. The Thank You page was set to Private, that’s what caused your 404 error.
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Julie Faver Dylla
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May 14, 2014 at 3:18 pm
Hello, how do I know if the Thank You Page is still active? I can give you my log in information to see. Let me know
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Josh
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May 14, 2014 at 3:20 pm
Already been fixed Julie. Someone had set the Thank You page to private, we set it back to public.
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Julie Faver Dylla
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May 14, 2014 at 3:24 pm
It worked, thank you!!!
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Josh
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May 14, 2014 at 3:32 pm
You’re welcome.
We went ahead and installed the Exclude pages from navigation menu plugin and set the core Event Espresso pages (Thank You, Registration Cancelled, and Transactions) to not be displayed in the site navigation menu.
As an aside, please check with your website’s developer about updating the core WordPress software. The site will need to update to the latest version of WordPress *before* Event Espresso gets updated because the newer versions of Event Espresso will not run on the older versions of WordPress.
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