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Dave
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October 8, 2012 at 8:44 am
The count shows they are counted but are not displayed in all attendees. I am using 3.1.26. we have used this version before and never had this problem.
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Dave
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October 8, 2012 at 10:15 am
I have been watching this for a while now, when a user signs up for event I see them in event manager but a couple of minutes later they disappear from the database. I can’t figure out what is going on.
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Josh
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October 8, 2012 at 3:18 pm
Hi Dave,
Is the WP user integration add-on active, and if so, are the registrants that are disappearing from the list signing up as members?
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Dave
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October 8, 2012 at 4:24 pm
I do not have wp user integration installed. But I see the people and if I look back later they are gone.
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Dave
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October 8, 2012 at 7:15 pm
I upgraded to 3.27.1 and still the attendees are disappearing. When an attendee pays the previous attendee disappears.
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Dean
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October 9, 2012 at 1:27 am
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/contact/
Choose the “I am sending login info as requested” option and fill out the form
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Dave
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October 9, 2012 at 4:45 am
I might have solved the problem don’t know yet, I noticed that one of my events has two prices for it, when they choose the second price the person who registered before them disappears, if they choose the first price nothing happens and if they don’t choose this event and add it to their cart nothing happens. I separated the event into two separate ones to see if this fixes the problem.
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Josh
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October 9, 2012 at 4:49 am
Hi Dave,
If you could also enable full logging from the Event Espresso>General Settings screen, we will be able to look into the logs and possibly find what is causing this to happen.
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Dean
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October 9, 2012 at 4:49 am
Hey Dave,
Please keep us updated on this, even if you resolve it we would still like to investigate it further.
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Dave
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October 9, 2012 at 11:22 am
I turned on logging because even though I split the events I see still see the attendees disappearing.
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Dave
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October 9, 2012 at 11:27 am
Where is the log file located?
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Dave
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October 9, 2012 at 11:42 am
I found the log file, how can I send it to you?
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Josh
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October 9, 2012 at 2:33 pm
Hi Dave,
We may need to look at the database while we try to track down what is going on, so if you can send WordPress admin credentials we look at the db, and if you can send FTP credentials we can look at the log files. You can send these via our contact form here:
https://eventespresso.com/contact/
Please select the “I am sending login info as requested” department form.
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Dave
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October 9, 2012 at 3:35 pm
We have an event going live at 7:00pm, if you can look at it before 7:00pm EST. I will give you access but if you cannot I will have to give it to you tomorrow.
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