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Attendees count vs. excel

Posted: June 17, 2014 at 5:04 am


Donald McClain

June 17, 2014 at 5:04 am

Attendees count vs. excel count don’t equal, the attendees count might say 12, but when you open the excel sheet it’s really 15, hard question to ask, can’t comprehend it?


Lorenzo Orlando Caum

  • Support Staff

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June 17, 2014 at 5:31 am

Hi Donald,

Have you recently deleted any attendees from the events that you are seeing a mismatch on?

—
Lorenzo


Donald McClain

June 17, 2014 at 5:39 am

yes, I might put in a test then delete, also someone might signup twice, they would get deleted, would this throw the count off?


Josh

  • Support Staff

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June 17, 2014 at 10:29 am

Hi Donald,

Deleted attendees wouldn’t be calculated in the count. The same is true for attendees that haven’t paid yet unless you’ve set the default payment status to pending (normally it’s incomplete if they haven’t paid yet).

Can you look in the excel sheet at the entries in the Pay Status column and check for entries that have a status of Incomplete?

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Updated by  Josh 9 years, 10 months ago ago

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