Support

Home Forums Attendee Mover Add-on Attendee Mover turns approved & Paid registration into pending payment

Attendee Mover turns approved & Paid registration into pending payment

Posted: November 7, 2017 at 11:42 am


Oguzhan Altun

November 7, 2017 at 11:42 am

Hello,

Lately, when we transfer a (paid and approved) student from one event to another, the registration for that student becomes pending payment, and if we forget to untick the box for emails, the student gets an email that he/she should pay.

Is this is a recent bug or is it only on our installation?


Tony

  • Support Staff

November 7, 2017 at 11:43 am

Hi there,

Is the ticket you are moving the registrant onto the same price as the original? It not can you provide details of the ticket setup, please.


Oguzhan Altun

November 7, 2017 at 11:45 am

yes exactly the same price.


Tony

  • Support Staff

November 7, 2017 at 11:47 am

Hmm, ok. I can reproduce this locally so I’m going to do a little more digging.

For the time being, you can set the send related messages option to No on the attendee mover and then update the registration after moving to Approved and trigger the messages at that point.

The support post ‘Attendee Mover turns approved & Paid registration into pending payment’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Status: closed

Updated by  Tony 2 years, 6 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!