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Michael Gyura
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May 27, 2014 at 6:49 am
I have an attendee for one event who appears on the export file, but is nowhere to be found when I look her up within the actual event. This is very strange and I am afraid this may be happening with other attendees. Please help and thank you.
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Tony
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May 27, 2014 at 8:47 am
Hi Michael,
This may sound like a strange question, but how are you looking her up within the actual event?
What are your current steps?
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Michael Gyura
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May 27, 2014 at 9:58 am
Thanks for the response! I have tried a few ways of looking her up. I am clicking on attendees of that particular event, then typing her first or last name in the Live Search Filter. I have expanded the entire attendee list to show 100 entries and simply done a Ctrl+F and looked for her name. I have also searched for her by expanding all attendees for every event we have.
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Michael Gyura
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May 27, 2014 at 10:00 am
I just tried it again by expanding all attendees for every event we have and was able to find her this time. I then went to the event she is registered for and cannot find her.
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Josh
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May 27, 2014 at 11:37 am
Hi Michael,
When you find the attendee record by viewing all event records does it list the attendee record under a different event?
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Michael Gyura
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May 27, 2014 at 12:01 pm
No, same event. And within the attendee record, I will even click on the event link and she is not listed once I am redirected to the event.
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Michael Gyura
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May 27, 2014 at 2:07 pm
I noticed the same thing with another attendee as well.
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Josh
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May 27, 2014 at 9:03 pm
Hi Michael,
If there are more than 50 registrations for this event, you will need to click the button that says “Next 50 rows” -or- select Retrieve All records when viewing the event. The Event Espresso 3 Attendee reports are paged and do not show all the records by default, but you can override the default by selecting Retrieve “All”.
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Michael Gyura
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May 28, 2014 at 6:18 am
It was right in front of me the whole time. Thank you!
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