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Laurita Winery
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January 26, 2016 at 7:52 am
This is an email I just got from an honest customer:
Dear Sir/Madam:
I am sending this email in regards to the tickets. I went to go pay for them online and it redirected me to PayPal which I was not able to finish and timed out. Yet I have been sent the tickets. Did the card process or do I still need to be charged? Thank you for your time.
Best regards
Toni J
How many more people have we taken tickets from, who haven’t actually paid???
WordPress Version:
4.4.1
PHP Version:
5.4.40
MySQL Version:
5.5.47
Event Espresso Version:
4.8.31.p
WordPress Address (URL):
http://lauritawinery.com
Site address (URL):
http://lauritawinery.com
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Tony
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January 26, 2016 at 8:05 am
Hi there,
If you edit the ‘Country Line Dancing’ event that user registered onto, look within the registration options on the right and find the ‘Default Registration Status’ setting – http://take.ms/UGECC
What is that currently set to?
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Laurita Winery
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January 26, 2016 at 8:11 am
Ut oh! Thank you for the quick response.
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Tony
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January 26, 2016 at 8:16 am
Yeah that’s the problem, most of the time you will always want that setting set as Pending Payment.
You can change that setting for any existing events from within the event itself. However you’ll also want to check the ‘Default Settings’ tab at the top of the page – http://take.ms/OLB40
That setting is used as the default for any new events you create.
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