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Android App, progressively doesn't list participants.

Posted: August 22, 2016 at 3:54 pm


Shane Wheller

August 22, 2016 at 3:54 pm

Hi,

I have six participants for my course staying on Thursday and the Android mobile app only shows one. During the last week as new participants registered it would drop stop displaying previously registered participants. I suspect this isn’t a feature 🙂

Any quick fix I can deploy by tomorrow night?


Shane Wheller

August 23, 2016 at 3:23 am

None of the fixes suggested apply to my problem. There is no error message. Just that they were displayed in the app, now they aren’t, except for the most recent attendee registration…

Help…


Josh

  • Support Staff

August 23, 2016 at 11:21 am

Hi Shane,

When you check the Attendee list for that event in the WordPress dashboard, do they show up there?


Shane Wheller

August 23, 2016 at 12:59 pm

Hi Josh, yes they are still there no problems.


Josh

  • Support Staff

August 23, 2016 at 2:13 pm

May I ask which version of Event Espresso is installed, as well as which version of the Android app is installed?


Shane Wheller

August 24, 2016 at 5:35 am

Both the latest.

Android app was installed just now, same issue.

Plugin version is: Welcome to Event Espresso 4.9.8.p

I must say I’m spending an inordinate amount of time on this in an age when tech should just work, having a user requirement to edit a raw file to make an mobile app work is cause for concern, surely design decisions could have avoided this? LOL. I won’t have a solution in place, event starts in 12 hours time.


Shane Wheller

August 24, 2016 at 5:58 am

Bluehost support made the change to .htaccess file and provided the following:
have added the code to your account, now it is showing internal server error, there might be some bug in this code.


Shane Wheller

August 24, 2016 at 5:58 am

It is using an FCGI server.


Josh

  • Support Staff

August 24, 2016 at 7:12 am

Shane,

What did Bluehost do to the .htaccess file? I don’t understand why they’re making edits to the .htaccess file. Why would they need to make edits to the .htaccess file since the app was working fine last week? Did they make other changes to the server since then?

If the folks at Bluehost suspect that FCGI is a problem, is that something they can disable, or move your site to another server that doesn’t use fcgi.


Shane Wheller

August 25, 2016 at 2:26 am

The changes to the .htaccess file is in your posts on how to fix the issue.

The app has actually never worked as designed.

Each time I viewed participants it would drop off the last ones that were registered and only display the new registrations.

Now, it only displays the last registration, it allowed me to check them in, but none of the other participants are displayed, yet they are shown as Complete or Incomplete in the plugin on the website.

Totally frustrating. Why is this so hard?

The folks at Bluehost have no opinion or knowledge as to your app or your app’s design.

I couldn’t be bothered with the cost associated with moving my website to a non FCGI server, whatever that is, just to make your app work.

Seriously, how harder can this be made?


Josh

  • Support Staff

August 25, 2016 at 5:09 am

The changes to the .htaccess file is in your posts on how to fix the issue.

The issue in the other post that has the suggested .htaccess change is for an entirely different issue where you can’t log into the app. I’m sorry that you’re frustrated with this, so can we try to get your hosting setup on the right track?

Now, it only displays the last registration, it allowed me to check them in, but none of the other participants are displayed, yet they are shown as Complete or Incomplete in the plugin on the website.

Now that sounds like a caching issue. Is the database on this site being served from a cached file? Is this site being hosted on the Optimized Hosting package from WordPress, or is it the standard Bluehost hosting package.


Shane Wheller

September 1, 2016 at 9:04 pm

It’s a professional web hosting package from Bluehost. I’ve had a poke around in the CPanel, there is no where to purge any type of cache that I can see.

I think I will just delete Event Espresso and reinstall the plugin, and say goodbye to the data. Not the end of the world, but not the greatest of outcomes.


Josh

  • Support Staff

September 2, 2016 at 8:34 am

Shane,

The data will not be deleted if you delete the plugin files and re-install, because it’s all stored in the database. Deleting the data would actually be a separate step.

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Status: closed

Updated by  Josh 2 years, 9 months ago ago

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