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An error has occurred – Login

Posted: December 30, 2015 at 11:48 am


Alexandre Ste-Marie

December 30, 2015 at 11:48 am

Hi there, when people come back to the site to re-register it says the following:
An error has occurred:
You have entered an email address that matches an existing user account in our system. If this is your email address, please log in before continuing your registration. Otherwise, register with a different email address.

When you click on Login, it just dims the screen and nothing happens. There is no place for them to log in or anything. Please help asap as we have live events.

Thank you!


Josh

  • Support Staff

    •

December 30, 2015 at 3:06 pm

Hi Alexandre,

Was any of this tested before the registrations went live? The reason I ask is because I checked your site and the return to Event Cart button isn’t working as well. The way forward to fix these issues is you first check to see if there’s another plugin that’s creating a conflict. If no plugin conflicts, then you can check for theme conflicts by temporarily switching to the default WordPress theme.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Josh 8 years, 4 months ago ago

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