Support

Home Forums Event Espresso Premium American Express 4 digit security code problem.

American Express 4 digit security code problem.

Posted: January 6, 2020 at 12:43 pm


John Mickus

January 6, 2020 at 12:43 pm

We are using Event Expresso Version 4.10.2.p
When clicking on the “Proceed To Payments” button ([ESPRESSO_CHECKOUT])
and filling out the PayPal form the user gets an error on his 4 digit security code. He states that he keyed it in properly several times and gets the same error.
As most security codes are 3 digits does anything have to be done to handle a 4 digit code?

Also, can the email text box in our account contain more than 1 address?
If not please notify webmaster@sc-ma.com when there is a reply to this post.

Thanks,

Jack Knorst
SC-MA.com


Josh

  • Support Staff

January 6, 2020 at 12:46 pm

Hi,

A 4 digit security code should be fine. May I ask which PayPal Payment method are we talking about? PayPal Pro, Express, Express with Smart buttons, PayPal Standard, or PayFlow Pro?


John Mickus

January 6, 2020 at 8:57 pm

Hi Josh,

How would I find out? I only have a superficial knowledge of how WP works.

Jack


Tony

  • Support Staff

January 7, 2020 at 2:17 am

Hi Jack,

Go to Event Espresso -> Payment methods

Which PayPal payment method has a green cog icon?


John Mickus

January 13, 2020 at 3:48 pm

Invoice Payment, but isn’t that for how we pay for Event Espresso?
I’m talking about our members paying via PayPal for an event we are having.

Jack


Josh

  • Support Staff

January 13, 2020 at 4:26 pm

Hi Jack,

I want to make sure we are all on the same page. Can you log into your WordPress site’s Dashboard, then look for the Event Espresso menu in the admin. There should be a “Payment Methods” link there that you’ll click. On that page, which PayPal payment method has the green cog? (which means it’s activated)

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Josh 1 week ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!