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Mark
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March 28, 2023 at 11:30 pm
Hello, I have just updated to the new version of EE4 and now I am facing an issue regarding the venues of my events. All venues of all events have vanished.
Could you please give me a fix for this issue?
Thanks.
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Tony
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April 5, 2023 at 6:15 am
Hi there,
We’ve pushed an update to fix this, version 5.0.3.p
If your site has already run the migration (like yours has) then updating alone won’t fix it as you will need to force the migration to rerun, that can be done using a plugin which I can send you once you’ve updated.
However, we have identified an issue with version 5.0.0-5.0.2 which may prevent updates on some servers, 5.0.3 has a fix but you may need to update to that version manually.
On your site, go to Event Espresso -> General Settings.
Make no changes and just hit save to force an update check.
Now in Dashboard -> Plugins, does it show an update for Event Espresso? If so, click to update, does it work or show you are on the latest version?
If it shows the latest version you’ll need to manually update.
Download the latest .zip from your account page.
On the site again go to Dashboard -> Plugins -> Add New -> Upload Plugin.
Select the .zip you just download and upload.
WordPress should tell you the plugin already exists and ask if you want to replace it. Confirm the plugins match (other than the version number) and select to replace it.
Now you’re on version 5.0.3 (The above issue should not happen again with 5.0.3+)
ONce running version 5.0.3 let me know and I’ll walk through the next steps.
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Mark
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April 9, 2023 at 11:39 pm
Hi Tony,
Yes, version 5.0.3 is working fine.
Thank you,
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Tony
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April 10, 2023 at 5:21 am
Ok, so now you have 5.0.3 you can re-run the migration within Event Espresso to fix the venue issue.
Create a database backup just to be safe.
Download THIS plugin.
Install and activate it on the site.
When you do that Event Espresso will instantly go into mainatenace mode.
Go to Event Espresso -> Maintenance.
It should look like this:
https://monosnap.com/file/W7K0GEYyalzUrArSyAObXdV2QvXNm5
Click ‘My Database is backed up, continue’.
You should see something like this:
https://monosnap.com/file/yicG9CcSWr3HXrbmdIU3sIRzT9uQCz
Click to begin the database update until you see this:
https://monosnap.com/file/TKmQljgKJRMp9C7PVM4MjfTTwNV5KS
Click next on any prompts showing the migration is complete.
Now you veneues should be fixed.
Deactivate and delete the migration re-run plugin, its no longer needed.
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