Support

February 10, 2023 at 7:24 am

Hi there,

We don’t have an auto-incrementing feature like this built into Event Espresso so the option to manually add these values using an admin question would be the only way to do this that is built directly within Event Espresso itself.

After reading through the forum, I understand I can create an admin-only field and then edit it manually one by one in the admin after the fact. (In that case, can I send the ticket via the ticketing add-on later?).

This is correct and yes, the answer to admin-only questions can be included in the ticket using a shortcode.

Though imagine doing that for 200-400 registrants, too time consuming. Or do you already have an edit feature for the admin only field in list view as batch edit?

No, we don’t have a batch method for editing questions.

If you are comfortable with PHP then, it would be possible to create a snippet that hooked into when the registration status was set to Approved and set the answer to the above question via code. The time invested in doing may be less than doing all of the above manually and could then be reused.

By the way, from reading here https://eventespresso.com/rich-features/customizable-ticket-quote/, currently the ticketing add-on will create links to a PDF file of the ticket that the registrant can print out, correct?

EE4 does not send a ticket PDF, it sends a link which opens up on the site and displays the ticket directly within the browser. The user can print the page using the browser if needed but there is no ‘Ticket PDF’ to download at this time.

February 13, 2023 at 5:53 am

Yes, but it will need a little bit of admin work.

The ticket link is sent in a ‘ticket notice’ email which by default will automatically trigger when the registration approved message sends and whilst we don’t have an ‘option’ to not send it, you can disable it using a custom message template.

Go to Event Espresso -> Messages -> Default Message Templates.

Find the ‘Ticket Notice’ message type and click the ‘Create Custom’ button.

Thats going to create a custom message template and take you to edit it directly.

Give it a meaningful name (for this I recommend including ‘Disabled’ in the name so you know what it is for).

Hit save (If any of the fields complain about being required, just add a space to the field and save).

Make sure the toggle switch at the top of the page is grey (disabled) and not green (enabled), just click it to switch.

Once saved, select ‘Registrant’ in the context switcher dropdown at the top of the page and click ‘Switch Recipient’.

Now make sure the toggle switch is disabled again.

What you’ve done there is create a custom message type where all of the registrants are disabled, so it basically does nothing.

Now edit the event itself and in the Notifications section, find the Ticket Notice message type and set it to use that custom message template that has been disabled.

That notice is now disabled, when you want to trigger it later you select a the global template (or another custom template that is not disabled) and use the ‘Resend ticket notice’ button from the registration list to send the notice.

February 24, 2023 at 3:35 am

I have created the admin question, however I do not see its short code in the custom message ticket HTML.

We don’t dynamically display shortcodes like that in the message system as you could end up with hundreds of shortcodes for your questions, so we display the shortcode so you know the format and you can pull in any question using that.

You can use [RECIPIENT_ANSWER_*{question_text}] (NOT admin text)

The question text must match exactly, so if your question is text is ‘Do you Like ChEeSe?’ the shortcode would be:

[RECIPIENT_ANSWER_*Do you Like ChEeSe?]

What is [PRIMARY_REGISTRANT_ANSWER_*]

It is the same as the above but will always pull the answer from the primary registrant of the group. Say you have a group of 5 tickets and used the above shortcode it will pull the sam value from the 1 of 5 registrants for all of the tickets.

Can I replace the star with the admin field name?

No, leave the star in place, that’s how the code determines where the shortcode ends and your question text begins.

What is [QUESTION] for under question list?

If you use the [QUESTION_LIST] shortcode somewhere then that section is passed ALL questions assigned to the registrant and loops over each individual one and parses whatever is that section for each on.

So, we need a way for you to output the question itself ([QUESTION]) and the answer to that question ([ANSWER]) dynamically.

You only use that section if you want to output all of the question assigned to a registrant, now specific ones (thats what the above shortcode is for)