Home Forums Upcoming Event Reminder Add-on Adding access Your Ticket Link on Automated Upcoming Datetime Notification

Adding access Your Ticket Link on Automated Upcoming Datetime Notification

Posted: December 20, 2019 at 7:10 am


December 20, 2019 at 7:10 am

Hi & season’s greetings!

I’m trying to include a link to customer’s ticket on the Automated Update Reminder message, but having difficulty. I hope you can help.

Since the Automated Upcoming Reminder became available I’ve tried to improve our messaging. Previously we sent a ticket notice and a registration email at time of purchase, even though all tickets are purchased at the same time as registration, or they are free. I used the “Access your ticket(s) here link” using [TXN_TICKETS_URL] from the default Ticket Notice message in my Registration Approved email to Registrants. This link seems to work fine.

I tried to add the same “Access your ticket(s) here link” using [TXN_TICKETS_URL] in the Automated Upcoming Datetime Notification message to Registrants, but the customer link doesn’t work, the link opens up an empty white page.

Should I be able to add a link as described? If so, do you have any idea why this might be happening, or is there any specific information I need to give you to help resolve this?

I’m finding it difficult to test – setting up a test event and waiting for the automated reminder to send isn’t a convenient option. Would I be able to understand if the link was working from “Send a test email” on the message template.

I look forward to hearing from you.




  • Support Staff

December 20, 2019 at 8:48 am

Hi Brooke,

The [TXN_TICKETS_URL] shortcode can be added into the Automated Upcoming Datetime Notification template to Registrants. If you were testing a real email (not a preview or test send via the email editor) the link should open a ticket.

You could first check to make sure the ticket add-on is activated and the Ticket message type is activated. You go to Event Espresso > Messages > Default Message Templates and look for this:

With regards to testing, the message preview and test send works to review the overall content of the email, but you’ll need to send a real email to test a ticket link.

When we test the AUEN add-on we use the WP Crontrol plugin, available here:

Then have a testing event set up that starts approximately the same time the Automated message is scheduled to send. e.g. if set in the template to send 1 day before, set the event to start 1 day from now.

Then you register for that event (a 0.00 price works best for simplicity).
Then you go to Tools > Cron Events and look for the row that has:

Then click its “Run Now” link. This will trigger the email to be added to the queue, and if you go to the Event Espresso > Messages page you can click its button to generate, then send now.

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