Posted: December 20, 2019 at 7:10 am
Hi & season’s greetings!
I’m trying to include a link to customer’s ticket on the Automated Update Reminder message, but having difficulty. I hope you can help.
Since the Automated Upcoming Reminder became available I’ve tried to improve our messaging. Previously we sent a ticket notice and a registration email at time of purchase, even though all tickets are purchased at the same time as registration, or they are free. I used the “Access your ticket(s) here link” using [TXN_TICKETS_URL] from the default Ticket Notice message in my Registration Approved email to Registrants. This link seems to work fine.
I tried to add the same “Access your ticket(s) here link” using [TXN_TICKETS_URL] in the Automated Upcoming Datetime Notification message to Registrants, but the customer link doesn’t work, the link opens up an empty white page.
Should I be able to add a link as described? If so, do you have any idea why this might be happening, or is there any specific information I need to give you to help resolve this?
I’m finding it difficult to test – setting up a test event and waiting for the automated reminder to send isn’t a convenient option. Would I be able to understand if the link was working from “Send a test email” on the message template.
I look forward to hearing from you.
The [TXN_TICKETS_URL] shortcode can be added into the Automated Upcoming Datetime Notification template to Registrants. If you were testing a real email (not a preview or test send via the email editor) the link should open a ticket.
You could first check to make sure the ticket add-on is activated and the Ticket message type is activated. You go to Event Espresso > Messages > Default Message Templates and look for this:
With regards to testing, the message preview and test send works to review the overall content of the email, but you’ll need to send a real email to test a ticket link.
When we test the AUEN add-on we use the WP Crontrol plugin, available here:
Then have a testing event set up that starts approximately the same time the Automated message is scheduled to send. e.g. if set in the template to send 1 day before, set the event to start 1 day from now.
Then you register for that event (a 0.00 price works best for simplicity).
Then click its “Run Now” link. This will trigger the email to be added to the queue, and if you go to the Event Espresso > Messages page you can click its button to generate, then send now.
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