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Add-ons no zip file

Posted: November 25, 2019 at 12:50 pm


JaneBook

November 25, 2019 at 12:50 pm

I purchased two add-ons, but now that I am installing them I cannot find the zip file that they are asking to upload. I tried uploading the entire folder that downloaded, but that did not work.


Josh

  • Support Staff

November 25, 2019 at 1:08 pm

Hi,

Some browsers (notably Safari) will automatically unzip a .zip file after downloading the file. You could turn this setting off. In the menu bar, go Safari > Preferences. In the “General” tab, uncheck “Open ‘safe’ files after downloading”. This will stop Safari from automatically unzipping the files.

https://slack-files.com/T02SY781D-FQYMC2FUM-71ffe4d7b8

Alternatively you could use a browser like Firefox or Chrome to download the files.

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Status: closed

Updated by  Josh 8 months, 2 weeks ago ago

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