Support

October 8, 2018 at 5:19 am

Hi there,

It sounds like you have the ‘Personal Information’ question group set up to be used as a ‘Purchaser’ and then have custom questions to collect your attendee details, which isn’t going to work for multiple attendees.

Can you link me to a test event I can use to run a registration and see how you have it setup, please?

October 8, 2018 at 7:41 am

Ok, so for the registrations to show up as individual registration in EE (not the same registrant X amount of times) you need to collect the ‘First Name’, ‘Last Name’ and ‘Email’ system questions in the personal information question group for each registrant so you are going to need to change your registration form around a little.

As it stands EE doesn’t support separating out ‘purchaser’ from the attendee so you need to work around that some.

You need to have the ‘Personal Information’ question group collect the questions you need only for ‘attendees’, so at a minimum that’s First name, Last name (which is actually optional) and email address. You can add additional questions to that group and rename the question group to ‘Attendee Information’ if you prefer.

Looking at your event form I would include:

First Name,
Last Name,
Email,
Would you like a certificate upon completion?,
Gender (if needed for all),
DOB (if needed for all)

In that question group.

Then you create a ‘Billing information’ question group, in which you collect the details of the user you want to use for the billing info (note that if the user registering is both the attendee, and the purchaser, they need to enter their details in both sections.

For that I would collect:

Billing First Name,
Billing Last Name,
Billing Email

You then select the ‘Personal Info’ (which you may have renamed to Attendee Info) and ‘Billing Info’ question groups for the primary registrant, but only the ‘Personal Info’ question group for the additional registrants.

You’ll then need to edit the message templates to use the custom ‘billing’ fields you added for the email address, but before going into detail on that, does the above make sense for your setup?

October 9, 2018 at 3:56 am

With the same type of event set up? If so you need the same setup.

What steps are you looking for?