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Brilliant Baby & Beyond
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May 10, 2023 at 12:11 pm
I have reviewed many of the forums that address this issue. None of the solutions have solved our issue.
I was able to change the date of the date time that I wanted to delete to a date in the past. That worked for the removal and it does not show on the site now.
I tried to add a ticket and then remove the other ticket from the date/time. I get this error:
“the ticket you are trying to delete can not be deleted because it is the only remaining datetime for this ticket”
I have this date time associated with 4 other datetimes
Also, when I do this the number of tickets sold is duplicated.
Any assistance would be appreciated.
Thank you
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Garth
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May 10, 2023 at 12:57 pm
Do you have any screenshots?
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Brilliant Baby & Beyond
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May 11, 2023 at 9:04 am
This reply has been marked as private.
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Tony
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May 11, 2023 at 9:14 am
Hi there,
For screenshots, you need to host the image and post a link here.
SWe have some examples here: https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
The section we need is the ‘Event Tickets & Datetimes’ section.
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Brilliant Baby & Beyond
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May 11, 2023 at 2:09 pm
Hello,
My submissions to you do not seem to be going thru.
Any idea why?
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Garth
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May 11, 2023 at 2:13 pm
Hi there,
Can you try using the New Editor? Go to Event Espresso > Default Settings > Activate Advanced Editor: https://www.screencast.com/t/QJnXyRvGazBE
Set that option to Advanced Editor and save the settings page.
Then please try assigning again.
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Brilliant Baby & Beyond
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May 11, 2023 at 2:15 pm
i think it is the link of the screenshot that I am trying to send.
I copied the link from the media library.
but when I link it or even paste it in the reply box it will not submit
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Garth
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May 11, 2023 at 2:21 pm
Did you receive my earlier message?
Can you try using the New Editor? Go to Event Espresso > Default Settings > Activate Advanced Editor: https://www.screencast.com/t/QJnXyRvGazBE
Set that option to Advanced Editor and save the settings page.
Then please try assigning again.
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Brilliant Baby & Beyond
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May 11, 2023 at 3:17 pm
I have done this…boy this is more cumbersome to use…lol
I still have 2 registrations for a few dates that should only have one registration
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Brilliant Baby & Beyond
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May 11, 2023 at 3:20 pm
I am sorry..I have messed with this event so much that I have no idea what I did or didn’t do. Can you provide me the basic instructions to delete a date time and add a date time when an event is locked? thank you very much!
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Garth
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May 11, 2023 at 3:22 pm
The new editor is necessary to support the complexities and loads of Recurring Events.
Sorry to push, but to clarify…those two registration… did they buy a ticket that has access to multiple dates, is that what you’re saying? OR are you saying you have two tickets with associations multiple datetimes that should just have an association with one datetime?
If you are referring to two tickets with access to multiple datetimes, when you only want one, you can edit the ticket assignments by editing the datetime or the ticket. If necessary show the trashed and/or expired tickets too.
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Brilliant Baby & Beyond
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May 12, 2023 at 8:12 am
Hello,
Yes I did add the new editor. Thanks.
We only have one registration for the event and the event does have multiple dates. When I added the new date/time (all the prior date/times were locked because of the one registration) The new date time increased to 2 registrations. And again changed to locked. Strange …this has never happened.
I am going to see if the new editor allows me to make changes. Maybe start over?
Question: does the new text editor lock the date/time when you have a registration? I didn’t see a lock indicator. This may solve my issues.
thank you!
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Garth
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May 12, 2023 at 10:18 am
After someone registers for a non-free ticket, Event Espresso has always locked the ticket for editing the price. That helps to keep the accounting accurate (amounts paid, amounts due, etc.).
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