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Active/Inactive filtering not working

Posted: August 4, 2014 at 2:09 pm


June Sadowski-Devárez

August 4, 2014 at 2:09 pm

Hello,

We are having trouble with the Event Overview area, specifically with filtering.

The client reports two issues: 1. Newly inactive events not showing up in inactive filtered list: “I had created a new event and set it from Open to In Active because I needed to make changes in it. Now it is gone from the Events altogether.

2. All filter does not show all events: “Also, the All Filter for Active and Inactive events only shows the latter now and not the former.”

We have confirmed that the event in #1 is not displaying in the inactive list, or any other list (such as deleted). We did upgrade EE and WP a few months ago, but this is the first time we’ve noticed filtering issues.

Please advise. Thanks!
Shannon
Website: http://ietstraining.com/
Event Espresso version 3.1.36.5.P
WordPress version WP 3.8.3
Installed plugins
Event Espresso – Calendar by Event Espresso version 2.2.3.p,
Event Espresso – Members Addon by Event Espresso version 1.9.8.p,
Event Espresso – Multi Event Registration by Seth Shoultes version 1.0.5.p,
Event Espresso – Ticketing by Event Espresso version 2.1.p,
Event Espresso by Event Espresso version 3.1.36.5.P,


Josh

  • Support Staff

August 4, 2014 at 3:43 pm

Hi Shannon,

It may help to know how they are setting the event to inactive. I can suggest that if they need to set an event to inactive that they set “Is this an active event?” to No.

Once that’s set, they’ll be able to view events with the Not_Active status by selecting the All (Active/Inactive) filter. Along with that, if they more than 50 events, they’ll need to set the Retrieve value for the number of events to more than its default (which is 50).

The support post ‘Active/Inactive filtering not working’ is closed to new replies.

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Updated by  Josh 5 years ago ago

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