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James Bachman
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June 11, 2014 at 8:09 am
Through a series of unfortunate events, an account that was recently created by the company that I am an employee of was set up with the wrong email. This causes a problem as we have no access to it to fix the issue. We were purchasing the personal license and it is hooked to that account. We went through all the registration setup and billing information pages but hen we try to sign in it fails. We know the username is correct because of the conformation when we use it in the “Forgot your password” portion. The email fails leading to the speculation that an incorrect email was set up. Is there any support that can fix the issue, because we do not want to pay for an account license that we can’t even use.
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Tony
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June 11, 2014 at 8:37 am
Hi James,
If you could email sales[at]eventespresso.com with details of your account they will be able to address this issue for you.
I recommend not posting any account details on the forum as it is publicly available.
To help speed up the process you may want to include your Event Espresso purchase receipt.
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James Bachman
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June 11, 2014 at 8:55 am
Hello Tony,
Thank you so much for such a quick response. So I would email sales@eventespresso.com to attempt to resolve the issue? I am not 100% sure if that is the email you recommended or if it was through another support email that is posted somewhere on the site. if so, I would describe the situation to them and give all the information I have available? sorry about repeating the things you suggested, I’m just double checking for accuracy reasons. We want to get this resolved as quick as possible.
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Josh
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June 11, 2014 at 10:13 am
You can also contact sales via this form:
https://eventespresso.com/contact/
Please be sure to select the Sales/Billing Question department.
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