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Kate Woodbridge
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June 20, 2014 at 10:13 pm
I’ve searched the forum/documentaton and cannot find a solution. when I am logged in as ‘WP admin’ I can see the Event espresso dashboard (event overview), but when logged in as ‘Event Admin’ have no access to dashboard. Please help
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Lorenzo Orlando Caum
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June 20, 2014 at 11:32 pm
Hi,
The event admin user role should have access to the following options:
http://cl.ly/image/3r0B2q120O1u
Could you double check the user role that is setup on the WordPress account?
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Lorenzo
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Kate Woodbridge
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June 20, 2014 at 11:51 pm
Dear Lorenzo
Thank you for the reply. the user is assigned to Espresso Master Admin
When they are loged in via wp-login and wp-admin, there is no access to the dashboard. In their profile it is set to show dashboard
cheers
Kate
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Lorenzo Orlando Caum
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June 21, 2014 at 12:30 pm
Are you running the latest version of Event Espresso?
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Lorenzo
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Kate Woodbridge
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June 21, 2014 at 8:59 pm
dear Lorenzo
I only purchased it 10 days ago
Cheers
Kate
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Lorenzo Orlando Caum
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June 21, 2014 at 11:44 pm
Hi there,
Could you please create a temporary WordPress admin login with a user role of Event admin so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
Thank you.
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Lorenzo
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Kate Woodbridge
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June 23, 2014 at 12:42 am
Dear Lorenzo
I’ve updated the user creditionals I emailed to you to Administrator. Most of our users are authors. I can’t see how to do what you suggest
Cheers
Kate
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Dean
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June 23, 2014 at 5:21 am
Hi Kate,
I created a temporary Espresso Master Admin user on your site (since deleted). After logging in I was redirected to a membership section on the front end of your site, with no way to access the dashboard.
If you require a user to have the role Espresso Master Admin, you will need to grant that role access to the dashboard. I’m guessing that this may be a conflict with the WP Hide Dashboard plugin.
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Kate Woodbridge
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June 23, 2014 at 5:52 am
I’ve deleted WP Hide Dashboard and still not working…
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Dean
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June 23, 2014 at 6:00 am
Hi,
You didn’t need to delete it, deactivating would have sufficed.
I wasn’t sure if it was that particular plugin, but it did look likely.
Do you know how you modified your site to stop users accessing the dashboard? If not you may need to contact the developer who did this for you for further assistance.
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Kate Woodbridge
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June 23, 2014 at 7:30 am
thanks for the great assistance. With your advice I’ve located the specific plugin and am now working on a solution!
Cheers
Kate
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Lorenzo Orlando Caum
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June 23, 2014 at 10:00 am
Hi,
The login that you shared was being redirected back to the front end of the site. I wasn’t able to view the plugins being used on the site.
Could you share solution once you’ve fixed the issue?
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Lorenzo
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