Support

May 19, 2021 at 3:12 am

Hi there,

1. The email is generating duplicate information depending on how many tickets. I was able to remove the extra names, but the total tickets reserved and the other information in the ATTENDEE LIST box replicates depending on how many tickets (as in 3X for 3 tickets reserved).

All of the _LIST shortcodes will loop over all of the related entities and output whatever is in that section for each of them.

If the registration is part of a group registration (attendees) then ATTENDEE_LIST loops over each and outputs the parsed data for each. If you don’t want that ‘loop’ to happen, you can’t use the _LIST shortcodes/sections or remove all of the additional details you don’t need from them.

So for this:

So, question number one is how can I verify the number of tickets reserved with the email recipient without having that information duplicated multiple times?

It depends on the specific of what you mean, if you only need the total qty reserve across the transaction us [TXN_TOTAL_TICKETS] or [TKT_QTY_PURCHASED] in say the main content.

If you want the qty for each specific ticket type in the registration then you need [TKT_QTY_PURCHASED] within the TICKET_LIST section.

Which specific message type are you editing and which of the above do you need? I can give you an example if you let me know.

2. The social media links at very the bottom of the email – I changed the information from Facebook to other accounts based on the shortcode, but the background for the boxes disappeared. The Twitter link that was prepopulated shows up with a blue background – the others are blank.

EE uses a class of soc-btn on the a element to style those buttons, then it has specific classes for the social sites we use, such as Facebook – fb.

I recommend you add the soc-btn class to those elements but for the backgrounds you’ll need to apply inline styles to set them in the email.

3. In EE3, there was a way for the reservation confirmation to pull in information regarding a specific pick-up time for tickets. I don’t seem to find a shortcode or information. Is there a way to set something up like that – something that will automatically pull the information from the event posting?

Likely yes, but it’s not really clear where you want to pull the information from. Is it stored in a custom field(s) on the event or something from within the registration, such as the answer to specific registration question?

Event Meta/Custom fields? Use [EVENT_META_*{meta_key}]

Registration Question, use: [PRIMARY_REGISTRANT_ANSWER_*{question_text}] or [RECIPIENT_ANSWER_*{question_test}] depending on where you want the value from.

(Note you change {event_meta} to be the actually meta key for the value you want to pull and {question_tex} for the ‘Question Text’ value of the specific question you want the answer for in the above)