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Tim Rosen
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January 3, 2015 at 8:54 am
WordPress 3.8.1.
Event Espresso 3.1.36.6.P
Trying to access the Payment Settings in the dashboard returns a 500 error.
All other Settings work fine.
Thanks in advance
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Dean
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January 5, 2015 at 1:19 am
Hi Tim,
Can you try upping your memory allocation, see here for more info: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
If that does not help, please turn on WP_Debug to see if there are specific errors coming up and let us know: http://codex.wordpress.org/Debugging_in_WordPress
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Tim Rosen
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January 10, 2015 at 11:46 am
Thanks Dean,
The memory allocation was already high enough and WP_Debug is not writing to the log file.
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Tim Rosen
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January 10, 2015 at 11:55 am
This was in the server logs if its of any use
mod_fcgid: read data timeout in 31 seconds, referer: http://rmapi.org/wp-admin/
[Sat Jan 10 18:42:19 2015] [warn] [client 87.112.72.197] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://rmapi.org/wp-admin/
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Lorenzo Orlando Caum
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January 11, 2015 at 7:54 pm
Hi Tim,
Could you try this debugging macro?
https://gist.github.com/lorenzocaum/848801a1173be464fbe7
Then try accessing the payment methods page. Then browse to this location using an SFTP or FTP client:
/wp-content/debug.log
Please let us know if you see any errors related to Event Espresso.
—
Lorenzo
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Tim Rosen
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January 25, 2015 at 2:08 pm
Hi Lorenzo,
I already tried that.
There was no dubug.log file to write to so I created one with suitable permissions and still nothing is being written.
Thanks,
Ian
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Lorenzo Orlando Caum
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January 25, 2015 at 3:43 pm
Hi Ian, could you follow up with your web host to see if they can see any specific errors on their end?
A 500 error is an internal server error and can occur for a variety of reasons.
Thanks.
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Lorenzo
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