|
Andy Buck
|
January 28, 2021 at 9:10 pm
Hi
The “retry” link sent by email when the payment has been declined does not work. Site can be reached
|
|
Tony
|
January 29, 2021 at 4:25 am
Hi there,
Can you forward one of the emails to support[at]eventespresso.com so I can take a look?
Or link me to an event I can run a test registration on and try to trigger a payment declined email.
|
|
Andy Buck
|
January 31, 2021 at 5:56 pm
Hi Tony
I have forwarded you the email
Looking forward to hearing from you soon
Thanks so much
|
|
Tony
|
February 1, 2021 at 5:37 am
Ok, go to:
Event Espresso -> Messages -> Default Message templates (assuming you aren’t using a custom template) -> Payment Declined -> Edt Primary Registrant.
In the main content section, switch to Text mode on the editor.
Search for:
‘alternate payment method to secure your registration.’
You’ll see the line that creates the link and the href should look like this:
<a href="[PAYMENT_URL]">
Does your have something like:
<a href="http://[PAYMENT_URL]">
If so, remove the http:// from the above and save.
|
