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Your payment was declined email "retry" link does not work

Posted: January 28, 2021 at 9:10 pm

Andy Buck

January 28, 2021 at 9:10 pm

The “retry” link sent by email when the payment has been declined does not work. Site can be reached


  • Support Staff

January 29, 2021 at 4:25 am

Hi there,

Can you forward one of the emails to support[at] so I can take a look?

Or link me to an event I can run a test registration on and try to trigger a payment declined email.

Andy Buck

January 31, 2021 at 5:56 pm

Hi Tony

I have forwarded you the email

Looking forward to hearing from you soon

Thanks so much


  • Support Staff

February 1, 2021 at 5:37 am

Ok, go to:

Event Espresso -> Messages -> Default Message templates (assuming you aren’t using a custom template) -> Payment Declined -> Edt Primary Registrant.

In the main content section, switch to Text mode on the editor.

Search for:

‘alternate payment method to secure your registration.’

You’ll see the line that creates the link and the href should look like this:

<a href="[PAYMENT_URL]">

Does your have something like:

<a href="http://[PAYMENT_URL]">

If so, remove the http:// from the above and save.

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Status: closed

Updated by  Tony 2 months, 1 week ago ago

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