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pvanbrienen
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September 1, 2015 at 2:05 pm
I have seen this subject in many topics, but could not find the right answer for our problem.
a few visitors, not all of them got the message “Your form data could not be applied to any valid registration”.
There is no caching active and the message appears non related to any used browser.
What further information do you need? Thank you in advance.
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Jonathan Wilson
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September 1, 2015 at 2:54 pm
Hey there,
Sorry for your troubles.
Are you on a managed host like GoDaddy managed hosting, Flywheel, or WPEngine? If so, then these hosts will have caching enabled without notifying you. You will need to contact the host to have them exclude the Event Espresso pages from being cached. More information here: https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
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pvanbrienen
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September 1, 2015 at 2:59 pm
Thank you for your response. I’m not on a managed host. I contacted my host and they are sure, they turned off any caching on my site(s). Is there another possible solution for this problem?
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Lorenzo Orlando Caum
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September 1, 2015 at 7:19 pm
Hi, could you provide a link to one of your events where you experienced this issue so we can take a look?
Thanks
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Lorenzo
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pvanbrienen
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September 2, 2015 at 4:24 am
Hi Lorenzo,
http://www.exhibitioncompany.nl/events/fwtop-2015/
Visitors are also reporting that they can order tickets, but if they want to order for the second time, they get the mentioned error.
Thank you.
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Tony
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September 2, 2015 at 5:47 am
Can you please enable WP_DEBUG on the site so we can see if any errors are being thrown?
Note that errors will be visible to your visitors whilst WP_Debug is enabled.
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pvanbrienen
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September 2, 2015 at 6:13 am
Hi Tony,
Have enabled WP_DEBUG via functions.php
Please contact me if you need login and password
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Tony
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September 2, 2015 at 6:29 am
As far as I am aware you can not enable WP_Debug through functions.php, how have you done this?
If you have added:
define( 'WP_DEBUG', true );
Within functions php then that won’t work.
I did notice my registration went through as I just retested this, did you make further changes?
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pvanbrienen
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September 2, 2015 at 6:33 am
Sorry, I mean wp_config.php
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pvanbrienen
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September 2, 2015 at 6:35 am
And I did not make any further changes
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Tony
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September 2, 2015 at 6:39 am
Originally I did see this issue, however since enabling WP_Debug I’ve not had this issue come back up again.
Can you disable WP_DEBUG so I can retest again please?
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pvanbrienen
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September 2, 2015 at 6:45 am
Hi Tony, this is exactly what visitors are telling, sometimes it happens, sometimes not. I have disabled WP_debug.
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Tony
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September 2, 2015 at 7:19 am
Intermittent issues like this usually happen with caching, which you’ve mentioned has been disabled.
If you go to Event Espresso -> Maintenance -> System Information.
Search for memory_limit, you should find wp_memory_limit. What is that set to?
If you continue further down the page yo should find another ‘memory_limit’ what is that set to?
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pvanbrienen
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September 2, 2015 at 7:29 am
global_value 128M
local_value 256M
access 7
There is no caching plug-in active. The Host does not cache my site. They informed me about PHP sessions. Following plugin use PHP sessions:
./wp-content/plugins/wp-views/
./wp-content/plugins/intense/
./wp-content/plugins/types/
./wp-content/plugins/genesis-extender/
./wp-content/plugins/event-espresso-core-reg/
Maybe this will help…
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pvanbrienen
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September 2, 2015 at 7:34 am
The website hosting company told me that they cannot enable caching while one of the mentioned plug-ins use PHP sessions. These sessions prevent pages from being cached because each page is being turned in a session.
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Lorenzo Orlando Caum
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September 2, 2015 at 8:26 am
Hello again, I just tried to register and saw a Nothing in your Event Queue message:
http://cl.ly/image/2Z1y2d082q2F
Could you try re-testing with only Event Espresso activated?
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Lorenzo
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pvanbrienen
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September 2, 2015 at 9:05 am
Hello Lorenzo,
Sorry, i cannot help you with that. When/Were did you see that message. I did not change anything and everything works as usual. Most visitors had been successfully registered in the past hours, some visitors not.
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Patrick
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pvanbrienen
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September 2, 2015 at 9:35 am
Hello Lorenzo, For your Information, I’m not testing the plugin. The registration for several events is live. Disabling other plug-ins is not an option while the website is live.
I did test the registration several times after receiving a warning from visitors who could not register. I can’t reproduce the message myself.
Some plugin leaves a PHPSESSID cookie behind. Is that cookie yours?
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Jonathan Wilson
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September 2, 2015 at 2:14 pm
Hey Patrick,
Do you have the capability to use a staging server where you can copy your live site to staging and test it there?
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pvanbrienen
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September 2, 2015 at 2:25 pm
Yes I have the capability. Please can you advise what you want me to test. Because registration works on my devices.
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Jonathan Wilson
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September 2, 2015 at 2:37 pm
Hey Patrick,
That’s great! Can you setup a staging environment and grant us access to it so we can test? If so, please send us temporary admin credentials through the form on this page: https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
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pvanbrienen
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September 4, 2015 at 1:20 am
Hi Jonathan, Yesterday I did fill in the requested form and copied the website to a staging server. The hosting company is sure there is no caching active on either the website or the pages used by Espresso. Please keep me updated, because people want to register for our events.
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pvanbrienen
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September 7, 2015 at 1:31 am
Good morning, any progress made?
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pvanbrienen
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September 7, 2015 at 3:27 pm
Hi Espresso Team, You did some testing on our staging server. Any results yet. Somehow the plug-in doesn’t function without errors and I would like to know what’s wrong. Thank you for the quick response.
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pvanbrienen
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September 7, 2015 at 4:25 pm
Got this message while debugging
EE_SPCO_Reg_Step_Attendee_Information – process_reg_step – 616
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pvanbrienen
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September 8, 2015 at 1:51 am
Hi Espresso Team,
Do you want me to buy a support token? No problem, because this problem MUST be solved. We did everything you asked. At least answer my posts…
Thank you.
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pvanbrienen
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September 8, 2015 at 11:33 am
Hi there,
Since your are not responding on my earlier topic anymore, I have to try it this way.
Visitors randomly get the error “Your form data could not be applied to any valid registration”.
Your team keep telling it is a caching error, but there is not any caching active (neither plug-in or server side). This is check, checked again and again double checked.
This is what we already did on our side:
Changed to default wordpress theme – no result
Deleted all other plugins – no result
Setup a staging server with full credentials (as requested) – no reaction from your side (Thank you, it took us some hours 😉 )
We are in the middle of a large event with a lot of registrations. Please take your responsebility. I even suggested to buy a support token (if thats why you don’t finish my topic), but that suggestion is also still unanswered.
Thank you for the quick response.
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Josh
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September 8, 2015 at 3:47 pm
Hi there,
I merged your two topics so we can keep things organized.
It appears that something on your server is destroying the session data after a few minutes. You can see what I mean if you start a registration by selecting some tickets, then on the page that has the registration form, if you refresh the page after a few minutes you’ll see an error. This isn’t normal, and indicates something is either deleting the session data that EE starts on the previous page, or changing the session variables in a way that EE can no longer use.
Can you check with your host to see if the session save path is set and allows PHP to write to it and persist for more than a few minutes?
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pvanbrienen
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September 10, 2015 at 4:25 pm
OK, here is a update:
We turned off all other plugins and used a default WP theme. After testing it seems that only the EE4 plugin is using sessions. But the result of the EE4 appears to be an empty session.
We also tested your plugin outside WordPress. In this case the value has been written in the session.
When we do simulate the proces, the value is being written in the session. this is what we did for testing: We used wp-config.php and wrote in the first lines:
session_start();
$_SESSION[‘test’] = 1;
Looking in the session file in the tmp folder, the session has been filled with a value.
So now I have installed a fresh wordpress site, with only EE4 and the default theme. And still having the same problem.
I don’t know what to do anymore…
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pvanbrienen
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September 10, 2015 at 4:53 pm
Please can anyone explain why randomly a value is being written to a session and sometimes not. I’m using a fresh wordpress install without any other plugin installed. Even working in the default wordpress theme.
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Josh
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September 10, 2015 at 7:07 pm
I think it’s more like the session values get deleted at regular intervals, so sometimes you’ll see a session value and then it’s gone if you refresh the page 1 minute later. This appears to be something happening at the server level. We’ve seen this before with object caching.
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pvanbrienen
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September 11, 2015 at 12:44 am
Hi, I will buy a support token and ask you to get in contact with our hosting developers
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Josh
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September 11, 2015 at 8:30 am
Hi there,
We sent them an email and cc’ed it to you.
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