Support

February 8, 2013 at 5:11 pm

Support Staff

Hi there,

Let’s try a new key. If you head over to your account page, there will be a shiny new one waiting for you to copy and paste into the key field at the bottom of your Event Espresso>General Settings page.

Please note: If you’re running a multi-site installation of WP, the license key system wasn’t really designed/intended to work with multi-site. If that’s the case, you can manually update by downloading the new version from your account page.

February 8, 2013 at 5:23 pm

This is really strange …

I updated the site key and at first I got a message that the plugin couldn’t be updated. Then I refreshed the page and now it doesn’t even indicate that the their is an update at all.

I’m running Version 3.1.29.1.P

I’m not running multi-site. This is just a standard WP install.

Thanks – Wayde

February 8, 2013 at 6:06 pm

Also, on my “Account” page … it is saying that the new key is Not Active (even though I did update the site with it).

thanks

February 8, 2013 at 7:38 pm

Support Staff

Hi there,

It doesn’t look like the key got saved from our end. This is a new key, and since you’re on 3.1.29.1, you haven’t updated yet.

Here’s how you can fix this:

Go to Event Espresso> General Settings and remove the license key by deleting the entire key and saving the page.

Then go to your account page and copy then paste the new key in the Event Espresso>General settings page. Then save. It might take a minute or two for your site to ping our servers, you might be able to speed that up by saving that Event Espresso>General Settings page a second time.

February 9, 2013 at 2:15 pm

I get this message:

> “There is a new version of Event Espresso available. View What’s New with version 3.1.30.5.P. You need a valid Site License Key to enable
> automatic upgrades. Your current membership level does not allow
> automatic upgrades on more than one domain”

I then went to the “Updates” section underneath the dashboard and tried to update the plugin. It fails with this exception:

> “An error occurred while updating Event Espresso: Update package not available..”

Anyhow, the site license key is for this domain (mavsbball.com) so I’m still not sure why the auto-update isn’t working. Thanks for the help.

-wg

February 11, 2013 at 12:43 pm

Hello,

May we log into the site so we can investigate further? If so, please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/send-login-details/

February 11, 2013 at 12:46 pm

I wish I could but I can’t. I’m just going to do a manual upgrade … is there any particular steps I need to take outside of uploading/activing the latest version and then deactivating the old one?

February 11, 2013 at 1:45 pm

Understood.

Just follow these steps and you should be fine: https://eventespresso.com/wiki/updating-event-espresso/

Let us know if you have anymore questions. We’ll be glad to help.

mpalmer

February 15, 2013 at 8:43 am

Hello, I’m having a similar problem as wgilliam. I get that message but my site key is in my Event Espresso settings in WordPress and I double checked it when I logged into my Ev.Esp. account. Should I “request new key” via that green button on my Ev.Esp. page or is there something else I should do? Thanks!

February 15, 2013 at 4:44 pm

Support Staff

@kadolfson,

I gave you a new key. Can you try the new one?

February 15, 2013 at 5:11 pm

kadolfson: I was never able to get this resolved. Went back and forth with new keys, wasted hours, and finally resolved myself to doing a manual update.

Personally, I’ll be looking at other registration plugins for other clients as I’ve had difficulty in the past getting everything to behave properly (especially when you add in multi-registration for example). Not sure what else is out there … only using this with one client because that is what they are used too, for now.

February 15, 2013 at 7:49 pm

Support Staff

Hi wgilliam,

I’m sorry to hear about this. With the auto update issue, normally reseting a key will resolve the issue. Sometimes it happens where the server is blocking the communication between our server and the site. We’ve been trying to work through each case and the automatic upgrades do work for the majority of setups.

With your Multi Event Registration issue, what’s wrong?

Qasim

February 16, 2013 at 8:56 am

Hi,

I’ve also started to have this problem. I’ve only ever upgraded the plugin once in the past and that was manually. This has started to pop up recently and I’ve checked and double checked the key but I’m still seeing the notice.

What can I do?

Thanks.

February 16, 2013 at 11:55 am

@aashfaq I have reset your license key. Please remove the key from the field in your settings, save, then reenter the key and save again.

Qasim

February 17, 2013 at 9:07 am

Still getting this message:

There is a new version of Event Espresso available. View What’s New with version 3.1.30.7.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

Could it be perhaps because the key is set to the directory ‘site’ whereas the the website itself is reached by the domain only? This was never a problem before so wondering why it is now?

mpalmer

February 18, 2013 at 7:58 am

@Josh Thank you for issuing me a new site key – that worked perfectly and I was able to upgrade the plugin without having to do it manually.

February 18, 2013 at 8:38 am

Support Staff

@ aashfaq

It may be that the older site still has the key entered into the key field, so there are two sites pinging our server.

What I’ll do is remove your existing key and assign you a new one.

February 25, 2013 at 12:27 pm

Still getting the same exception. This is getting old.

“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”