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Lauren Slocum
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September 1, 2023 at 9:04 am
NEW Problem noticed August 23, 2023. As an Event Administrator – they can can access registrations, venues, promotions, but not Events. The machine has Windows 10, it has been tried in multiple browsers and all give the same error message. Not sure how to resolve this. Rather challenging for someone who is supposed to be in charge of events. Thoughts?
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Tony
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September 1, 2023 at 10:54 am
This reply has been marked as private.
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Lauren Slocum
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September 1, 2023 at 12:33 pm
It says the link you followed has expired. Do I need to extract the zip first?
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Tony
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September 1, 2023 at 12:46 pm
No, that usually means your sites max upload size set within PHP is lower than the size of the zip file so it won’t allow the download.
Does your hosts control panel allow you to change PHP settings?
Go to Dashboard -> Media -> Add new.
Your not doing anything on that page but it will show you the ‘Maximum upload file size’, what is it?
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Lauren Slocum
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September 1, 2023 at 12:56 pm
2 MB
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Tony
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September 1, 2023 at 1:01 pm
Yeah that’s the problem, the file is over 20MB
Open a ticket with your host requesting they increase the file limit and you should be able to upload the above after that.
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Lauren Slocum
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September 1, 2023 at 1:05 pm
Okay I found how to change the upload max file size. What should I set it to?
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Lauren Slocum
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September 1, 2023 at 1:06 pm
It will only allow me a max of 16M
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Lauren Slocum
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September 1, 2023 at 1:58 pm
I will wait until Monday. thank you
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Tony
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September 4, 2023 at 6:33 am
Hi there,
Just noting here that 5.0.10.p has been pushed live.
If you don’t see it on your site just yet then go to Event Espresso -> General Settings, make no changes and just hit save to force an update check.
The update should then show in Dashboard -> Plugins as normal.
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Lauren Slocum
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September 5, 2023 at 10:26 am
error message when I update: 504 Gateway Time-out 504 Gateway Time-out nginx <!– a padding to disable MSIE and Chrome friendly error page –>
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Tony
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September 5, 2023 at 3:33 pm
Hi there,
5XX errors are server-side errors, the above is a timeout from your server basically timing out the request.
When exactly do you see that error?
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Lauren Slocum
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September 5, 2023 at 5:56 pm
it appeared a little while after clicking update, but It seems to have done what it needed to do and she can now get in and work on events. Thank you
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