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Olivier Tarbes
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July 7, 2014 at 11:52 am
Hello,
We still see WordPress as email sender name, even after having set it right in the General Settings. In the edit message page, we’ve put comma separated emails in the “FROM” field instead of using the shortcodes, is that the problem ? is there a way to specify a sender name anyway ?
And also, does the primary registrant receive two email : one for the PRIMARY REGISTRANT and one for the REGISTRANT ? it looks like so, is there a way to prevent this ?
Thanks
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Lorenzo Orlando Caum
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July 7, 2014 at 12:06 pm
Hi Olivier, please try this plugin:
https://wordpress.org/plugins/send-from/
If that doesn’t work, then a transactional email service like Mandrill or Postmark app should fix the issue:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
PRIMARY REGISTRANT and REGISTRANT are two types of recipients for a message type.
If you are viewing the Messages overview screen, then a blue link for a recipient means that a notification will be sent out when that action takes place. A grey link means that notification is disabled.
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Lorenzo
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Olivier Tarbes
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July 7, 2014 at 12:20 pm
Thanks for the plugin, it is working great, even with my multisite !
I know what you say for the type of recipient, my question is more : is the primary registrant supposed supposed to receive also the registrant email
Thanks
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Lorenzo Orlando Caum
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July 7, 2014 at 1:04 pm
It depends on the message type. If you have a look at this screenshot, then you’ll see that primary registrant is available for some message type notifications but not for others:
http://cl.ly/image/1P3e0N1r3243
Which one do you specifically have a question about?
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Lorenzo
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Olivier Tarbes
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July 7, 2014 at 2:12 pm
it’s the “registration approved” message,
as we’ve set “approved” for the default status of new registration, the clients receive this email, but they receive it twice that’s the matter
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Lorenzo Orlando Caum
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July 7, 2014 at 2:30 pm
Are you using the same email for the Event author as the “test” attendee that is registering?
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Lorenzo
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Olivier Tarbes
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July 10, 2014 at 7:31 am
Nope, the email are different, and we double checked : the primary registrant receives two message for registration approved :
– as a primary registrant
– as a registrant
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Lorenzo Orlando Caum
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July 10, 2014 at 7:41 am
What version are you running?
Could you link to the event?
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Lorenzo
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Olivier Tarbes
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July 10, 2014 at 7:46 am
this one for example :
http://dependancemontreal.ca/evenements/reduction-des-mefaits-formation-de-base
the version is : 4.2.5.p
redacted – loc
Thanks
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Olivier Tarbes
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July 10, 2014 at 7:46 am
PS don’t break anything, it’s a prod site 😉
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Olivier Tarbes
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July 10, 2014 at 7:49 am
Ok I just realized I gave my admin password to the world, not a private conversation here!
So I had to change it, I can give you the new one by email if you need it,
Sorry for the confusion
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Lorenzo Orlando Caum
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July 10, 2014 at 8:14 am
Hi, I’ve removed your login information.
The latest version of Event Espresso is 4.2.7. Could you please backup and update to the current software?
I’ll go ahead and test out the duplicate notifications issue locally.
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Lorenzo
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Lorenzo Orlando Caum
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July 10, 2014 at 8:41 am
Hi,
I’ve done some testing by registering multiple attendees:
Attendee 1 – unique email
Attendee 2 – unique email
Attende 3 – unique email
Each recipient above received a single email.
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Lorenzo
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