Support

Home › Forums › Community Forum › We aren't receiving payments in our Paypal account- Missing over $160!!!

We aren't receiving payments in our Paypal account- Missing over $160!!!

Posted: September 8, 2013 at 10:06 am


Alissa Bevivino

September 8, 2013 at 10:06 am

Please help!

We set up Event Espresso with our Paypal business account. We had four people register, but we did not receive the money in our Paypal account. I’ve contacted Paypal without luck.

Please help! Is there any way to retrieve the money? What have I done wrong?

Alissa

  • This topic was modified 10 years, 8 months ago by  Dean. Reason: Moved to EE Lite as not translation, unsure if client has premium account


Alissa Bevivino

September 8, 2013 at 10:19 am

I should mention I’ve tried the following:

IPN is on
Account is Business Verified
Tried installing the simple theme- but it gives the error message:
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature


Dean

September 9, 2013 at 2:51 am

Hello Alissa,

What version of Event Espresso are you using?

Are you using PayPal or PayPal Pro gateways?

Have you double checked your gateway settings to make sure the correct PayPal ID (email) is in there and it is not set to do test transactions?

The support post ‘We aren't receiving payments in our Paypal account- Missing over $160!!!’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

If you would like help from the Event Espresso staff, then please purchase a support license right now so you can create a support topic in our premium support forums.

Status: closed

Updated by  Dean 10 years, 8 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso