Support

November 2, 2018 at 6:44 am

Hi,

When someone goes onto a waitng list is it possible to get them to fill out the same form as registrants do as oppsose to just their email and name?

The Wait List is not intended to capture all registration information, instead it’s intended to capture basic contact information so in the event a space opens up, they’ll get an email where they’ll have the opportunity to register for the event.

It is possible, with custom coding, to add more questions to the Wait List form, and this is an example that shows how to add a phone number field:
https://github.com/eventespresso/ee-code-snippet-library/blob/master/addons/eea-wait-lists/tw_ee_add_registrant_phone_to_waitlist_form.php

If they only fill out their name and email address on teh waiting list and we change their status to pending payment, how do we get them to fill out the real registrstion form as a name and email address is not enough for us to determine if they can actually attend the event they are registering for?

The Wait List add-on will trigger a notification email that invites them to register for the event and the email will include a link to return to your site to complete their registration. Here’s a screenshot that shows an example of the “Registration Promoted From Wait List Notification” default content:
https://slack-files.com/T02SY781D-FDTM3UF7S-6ee82abb0c

You’ll find more information about the Wait List notification messages in the documentation:
https://eventespresso.com/wiki/wait-list-manager/#messages