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Jessi
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January 13, 2015 at 12:15 pm
We are having intermittent registration errors. The first error is an invalid email address error (see screenshot) we have tried multiple different email accounts with the same result.
The second issue seems to be the first name field box is intermittently missing.
WordPress Version:
4.0.1
PHP Version:
5.5.17
MySQL Version:
5.5.32
Event Espresso Version:
4.4.8.p (no installed add-ons)
WordPress Address (URL):
http://www.edcoinfo.com
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Jessi
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January 13, 2015 at 12:18 pm
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Lorenzo Orlando Caum
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January 13, 2015 at 5:17 pm
Hi, were you recently using any caching plugins or services?
Or are you using a web host that offers a built-in caching service?
Next, was Event Espresso 4 installed through the WP dashboard (WP-admin) or manually installed via SFTP or FTP?
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Lorenzo
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edcoinfo
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January 13, 2015 at 5:51 pm
Lorenzo,
I am sorry, but I don’t know what caching plugins or services are? our web host is Siteground if that is helpful.
And I think that we did the install through the WP dashboard, but I am confirming with our web developer, Carey Dod now.
Thanks!
Jessi
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edcoinfo
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January 14, 2015 at 10:20 am
Hi Lorenzo,
Here are the answers to your questions
1) Yes, we do use a built-in caching service provided by the web host
2) Yes, the hosting company does use a built in caching service
3) Event Espresso was installed through the WP dashboard
Jessi
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Lorenzo Orlando Caum
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January 14, 2015 at 12:20 pm
Hi, please setup no-cache rules for Event Espresso:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
You may need to ask your web host to do this (via a support ticket) if it is part of the web hosting plan and not handled via a separate plugin such as WP super cache.
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Lorenzo
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edcoinfo
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January 16, 2015 at 7:29 am
Hi Lorenzo,
This is the response from our web host. Please confirm this is really the solution that will solve our issues for him before we initiate the fix:
Currently caching is not turned on for WordPress via any settings in WordPress. The server has caching turned on and I’ll have to see if we can put in the exclusions they are requesting.
They truly feel that caching is causing the problem with the emails? Have you received any new reports of people having issues?
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Tony
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January 16, 2015 at 7:51 am
Hi Jessi,
We can’t see your screenshot above, you’ll need to host the image somewhere and post the link here. For example, uploading the images to your site using the Media uploader, then including the link to that image here.
Regardless of your email issue, Event Espresso system pages can not be cached. A lot of the data Event Espresso displays and uses is dynamically created. If you cache the pages, that information is no longer dynamic, but static, and that will cause issues with registrations in one way or another.
However I did place a couple of registrations on your site and found no issues, is it with sepcific events or email providers?
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edcoinfo
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January 20, 2015 at 11:33 am
Here is a screenshot of the registration issue:
https://www.edcoinfo.com/wp-content/uploads/2015/01/Screenshot-2015-01-10-07-11-59.png
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Lorenzo Orlando Caum
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January 20, 2015 at 11:43 am
Hi, if you are testing on a mobile phone then you likely aren’t logged into the site at that time. Some caching services exclude caching if a user is loggedin.
Could you send us an email with the link to that event (same event from the phone) so we can try some additional tests?
support [at] eventespresso.com
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Lorenzo
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edcoinfo
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January 20, 2015 at 4:48 pm
This is the event they were trying to register to
https://www.edcoinfo.com/events/edco-annual-luncheon/
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Lorenzo Orlando Caum
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January 20, 2015 at 9:35 pm
Hi, I don’t have a device running Android but I did test on some mobile iOS devices and it appears to work (submitting the attendee details):
http://cl.ly/image/3o1Q2i2w3316
Are you able to duplicate the issue using your mobile phone?
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Lorenzo
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edcoinfo
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January 21, 2015 at 11:18 am
Ok, we’ve heard from folks from Bank of the Cascades, folks who sign up for all of our events that they are receiving registration errors as well.
An example of an email is redacted – Event Espresso support team – LOC
They’ve had issues registering for https://www.edcoinfo.com/events/january-pubtalk/
and https://www.edcoinfo.com/events/edco-annual-luncheon/
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Lorenzo Orlando Caum
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January 21, 2015 at 2:27 pm
Hi, I removed the email address since this is a public support forum. I do have an idea on what may be occurring.
Event Espresso does not have any preferential filters for certain email address or domains. For example, a gmail.com email account should work and so should a hotmail.com and a yahoo.com account and so forth.
With that mentioned, Event Espresso was written to work with a current web browser. Could you follow up with one of the registrants to see if they are using an older web browser such as Internet Explorer 7 or 8?
If they are, could you ask them to please try on an alternative web browser that is up to date:
http://browsehappy.com
Also, can you confirm that no-caching rules were setup? Caching on the server-level is above WordPress and could be contributing to the sporadic registration issues.
Thanks.
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Lorenzo
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edcoinfo
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January 21, 2015 at 3:08 pm
Lorenzo,
Yes, we have disabled caching on the server
I will ask the customer what browser they are using.
Jessi
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Lorenzo Orlando Caum
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January 22, 2015 at 10:31 am
Thanks Jessi, please do share that information once its available and we’ll continue testing.
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Lorenzo
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