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boarddirection
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November 21, 2019 at 2:58 am
Hi…I am all of sudden unable to get the Event Registration CSV Reports to generate. The process just sits generating and does not redirect to the report.
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Tony
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November 21, 2019 at 3:13 am
Hi there,
If you open Chrome Dev Tools (or similar) and then start the export, do you see any errors in the ‘Console’ section?
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boarddirection
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November 21, 2019 at 3:23 am
net::ERR_ABORTED 403
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boarddirection
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November 21, 2019 at 3:29 am
GET ./event-espresso-core-reg/core/libraries/batch/Assets/progress_bar.css?ver=4.10.2.p net::ERR_ABORTED 403
load-scripts.php?
-
This reply was modified 5 years ago by
 Josh. Reason: removed unnecessary blob
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Tony
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November 21, 2019 at 3:38 am
403 Forbidden means your server is refusing the request.
It could be from the DDOS projection you have on the site enabled through Cloudflare, was that recently enabled?
Do you have FTP access to the server? Something that may get you the report now (I’m assuming your event starts soon as you’ve marked this urgent) is to add this:
define('EE_USE_OLD_CSV_REPORT_CLASS', true);
To your, sites wp-config.php file and try to run the export again.
That uses a different method to the above screen but if you have a high number of registrations it may fail.
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boarddirection
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November 21, 2019 at 3:55 am
Hi Tony…. Yes the event is in 10 hours. And yes our web guys enabled Cloudflare 2 days ago. I only have 20 registrations for this event. So I will get them to add the code. Will the introduction of Cloudflare also have prevented my Event Reminder email from sending via the new plugin?
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Tony
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November 21, 2019 at 4:01 am
20 registration won’t cause any issues for the above, although Cloudflare may also block that request (I’m not saying it will, but it’s possible).
Will the introduction of Cloudflare also have prevented my Event Reminder email from sending via the new plugin?
It’s possible yes, the Event Reminders work using WP Cron so if its blocking those requests then yes.
However, did you enable at least one context for the reminder emails (they are disabled by default) and also have you updated the event since the plugin was activated?
The Automated Upcoming Event Notifications (AUEN for short) add-on will only work on events that have been updated at least once since the add-on was activated, you don’t need to actually set anything but the event needs to be updated.
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