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mogammad noordien
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June 11, 2013 at 7:53 am
I just upgraded from 3.1.32P to 3.1.33P and it broke my website.
I am unable to access the website any longer. What should I do?
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Josh
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June 11, 2013 at 8:20 am
Hi there,
You can deactivate Event Espresso and any other plugins by FTPing into the site (or via your host’s control panel) and rename the wp-content/plugins folder, or the specific plugin folder (in this case wp-content/plugins/event-espresso).
There are more things that you can do to troubleshoot this issue here:
https://eventespresso.com/wiki/troubleshooting-event-espresso/#wsod
Hope that helps!
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mogammad noordien
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June 11, 2013 at 9:48 am
Hi,
It helped me finding out the problem:
Notice: Undefined variable: path in /usr/www/users/madineeqxc/wp-content/uploads/espresso/gateways/payfast/init.php on line 5 Warning: require_once(/payfast_vars.php): failed to open stream: No such file or directory in /usr/www/users/madineeqxc/wp-content/uploads/espresso/gateways/payfast/init.php on line 5 Fatal error: require_once(): Failed opening required ‘/payfast_vars.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /usr/www/users/madineeqxc/wp-content/uploads/espresso/gateways/payfast/init.php on line 5
Will have to see what payfast says about that. Unfortunately now I cannot process payments 🙁
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Josh
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June 11, 2013 at 11:01 am
The error that you’re seeing indicates that the gateway files for the PayFast gateway had at one time been copied over to /wp-content/uploads/espresso/gateways. If that was the case and they had been removed while the Payfast gateway was active it will still look in that location. What you can do is copy over the gateway files from the /gateways directory of the Event Espresso plugin into /wp-content/uploads/espresso/gateways and that will resolve the error you’re seeing.
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TFA
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June 11, 2013 at 3:06 pm
The update removes gateways from the uploads folder?
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Jonathan Wilson
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June 11, 2013 at 3:46 pm
Hi Kris,
No. Josh means that it looks like at one time someone had moved your PayFast gateway to the /wp-content/uploads/espresso/. This could have been you, or maybe a developer that did some customization of the PayFast gateway.
You’ll just need to use FTP to copy the gateways directory from /wp-content/plugins/event-espresso/gateways to wp-content/uploads/espresso/gateways.
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mogammad noordien
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June 11, 2013 at 11:20 pm
Hi,
Thank you for the assistance, a while back I had PayFast activated and then upgraded from the free version to the premium version. I encountered the problem that the gateway was not showing up even though I could see it in the list of gateways.
I then moved the PayFast module to: /public_html/wp-content/uploads/espresso/gateways
It seemed to fix everything. I then upgraded and started experiencing this problem.
What I did to temporarily get my site back up was rename the payfast folder in /public_html/wp-content/uploads/espresso/gateways
I was then able to access the site and disable payfast, renaming the file back to payfast, I then reactivated payfast and my site broke again.
I really need to reactivate the gateway what is it that I should do?
Thanks
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Josh
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June 12, 2013 at 8:57 am
Hi there,
Actually, it turns out Event Espresso didn’t build the Payfast gateway, so this was something that was likely built by and downloaded from Payfast. I misspoke earlier. It may be that the Payfast gateway hasn’t been updated to be compatible with the newer version of Event Espresso. You can contact the folks at Payfast for support.
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