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Updated to 3.1.28.2 – Problems with Site License Key…..again

Posted: November 9, 2012 at 11:45 am

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woodstockartglass

November 9, 2012 at 11:45 am

Tried to update again today to 3.1.28.2 and I received this message:

“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

This is only domain I use this on. Why am I still getting these messages?


Josh

  • Support Staff

November 9, 2012 at 11:58 am

Hi there, I’m sorry for the trouble you’re having with this. We made some changes to reduce the restrictions for the license keys, and an unexpected problem crept up in doing so. We are working on a fix right now, and will be resetting everyone’s license keys once the fix is ready. After that, you’ll need to save your key in Event Espresso>General settings and auto update should then work. In the meantime, please do not update attendee info while the site is on 3.1.28.1. I would also recommend making a backup of your database if you have not already done so. You can also manually update to the next version of Event Espresso by following the instructions here: https://eventespresso.com/wiki/updating-event-espresso/

  • This reply was modified 12 years, 1 month ago by Josh. Reason: clarified version number


Josh

  • Support Staff

November 9, 2012 at 1:39 pm

Okay, the fixes have been pushed to eventespresso.com and everyone’s license keys have been reset. Please see this post for all the information you’ll need to know going forward:
https://eventespresso.com/topic/site-wide-license-key-reset/

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