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ChiroEurope
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April 27, 2023 at 1:59 am
Hi major event starting today and I get this error when I try to check someone in on the app. Happens using manual entry or qr scan. Help !!
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ChiroEurope
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April 27, 2023 at 3:13 am
I looked at the other posts in the forum and that didnt help me where to look. I figured the url for the website must somehow be wrong, but I dont know where that is entered to check.
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Garth
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April 27, 2023 at 7:53 am
Hi there,
What app are you using?
What is the url you were using? You should use: chiroeurope.com
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ChiroEurope
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April 27, 2023 at 9:12 am
Using the event espresso app for QR code scanning. Where would I be using the url ? I can log in no problem and see the event and participants.
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Garth
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April 27, 2023 at 10:27 am
When I started to examine your site, that when I visit your home page, the browser displays a Not Secure message. The url is secure, but the security certificate is for another subdomain. So I think you’re going to want to resolve the mixed domains issue because you might run into several issues: https://www.screencast.com/t/lQSFjgUonSt
When I view the source code of your website, it was different at different times. I’m not sure what that means, but it’s strange.
You could try deleting and re-installing the iOS/Android app.
We are still examining your site from the front-end.
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ChiroEurope
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April 27, 2023 at 1:49 pm
Oh that’s really mixed up….
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Garth
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April 27, 2023 at 2:16 pm
Punny! 😉
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ChiroEurope
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May 3, 2023 at 1:22 am
Am about to get someone to look at all of this now. We werte in the middle of the event so dealing with it early was not possible. Can I still use the app to manually add people to the past event?
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Tony
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May 3, 2023 at 6:24 am
Can I still use the app to manually add people to the past event?
Through the mobile app? No
But you can do so through the site admin if that’s what you mean?
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ChiroEurope
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May 3, 2023 at 6:44 am
Thank Tony, that is the answer to the question. Found it. Works super easy.Thanks
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Tony
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May 3, 2023 at 6:55 am
Awesome, I’m glad you’ve found it 🙂
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ChiroEurope
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May 7, 2023 at 7:27 am
So we have the SSL sorted, the source code our IT person found not to be variable, but thought it might have something to do with caching. I deleted the app, and with https://URL logged back in, but it still gives an unsupported URL message.
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Tony
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May 10, 2023 at 7:56 am
Hi there,
Can you send over temp log in details we can use within the app?
I’d like to see if I can reproduce this.
If so you can send login details using this form:
https://eventespresso.com/send-login-details/
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ChiroEurope
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May 15, 2023 at 7:03 am
Hiya. I sent those login details via the form the same day but have not heard anything back from you?
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ChiroEurope
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May 21, 2023 at 3:00 am
Hello? Still no response from you.
I processed a ticket on my account today and realised that no ticket email was sent, nor is it an option to view in the icons for that ticket in my account. I checked that the ticketing plugin is still there and active, but when I go to EE > Messages, there are no email options any more for tickets.
The last one was sent just before out last event, and none on ticket sales since then. So the add-on seems to exist, but is not functioning. If this happened before the event it would explain the dysfunction, however I still need advice on how to restore normal functionality.
Thanks
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ChiroEurope
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May 23, 2023 at 6:24 am
So I deactivated and reactivated the Add-on, and that sorted out the email / ticket issues, but not the unsupported URL. Would appreciate your help.
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Tony
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May 24, 2023 at 12:36 pm
My apologies for the delayed reply.
I’ve been investigating this but so far have been unable to reproduce it.
Can you list the specific steps you are taking on the app to get the above error?
I have tried scanning random tickets in lookup mode, listing attendees on events and viewing individual attendees all using iOS app and that’s worked as expected.
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ChiroEurope
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May 25, 2023 at 6:28 am
Hiya,
I sign into the app using me website email
I select upcoming events.
Go to the Autumn 23 event
Click on attendees
Select my name / ticket
Get Unsupported URL
Click OK and the error disappears, nothing more.
This is the only message I get.
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Tony
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May 25, 2023 at 7:26 am
Hmmm, strange. I’m not getting the same issue.
If I open the attendee list and navigate Through to various tickets, clicking on each to get a view of those they all work.
However, after backing out of the attendee list and going back into it a couple of times, I got an error along the lines of “The data cannot be read as it is not in the correct format’.
On checking those requests the response from the server was just this:
<html>
<head>
<META NAME="robots" CONTENT="noindex,nofollow">
<script src="/_Incapsula_Resource?SWJIYLWA=5074a744e2e3d891814e9a2dace20bd4,719d34d31c8e3a6e6fffd425f7e032f3">
</script>
<body>
</body></html>
Earlier in this thread above (HERE) when Garth metnioned issues with the site, he asked me to confirm the issues he was running into before replying. I got that same error on ‘normal’ requests to the site and I’m not sure what it is.
Can you check with your hosting company as to what the above is?
The above is a completely unexpected response from the server and the app wont know what to do with that content, so if you are getting responses like the above it will break functionality.
May I ask what name/ticket you are clicking on so I can test the same one you are using? (You can mark your reply private if preferred)
—-
Also, side note. I’ve not logged out of the app to try and retest this again with logging in but I can’t.
The response I’m getting from the server on login is:
{"code":"incorrect_password","message":"Authentication failed.","data":null,"additional_errors":[{"code":"gglcptch_error","message":"The reCaptcha verification failed. Please try again.","data":null}]}
Have you recently added/enabled reCaptcha with a plugin somewhere?
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ChiroEurope
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May 25, 2023 at 9:36 am
This reply has been marked as private.
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Tony
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May 25, 2023 at 2:32 pm
This reply has been marked as private.
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ChiroEurope
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May 26, 2023 at 1:29 am
This reply has been marked as private.
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ChiroEurope
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May 26, 2023 at 1:30 am
This reply has been marked as private.
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ChiroEurope
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May 27, 2023 at 11:57 pm
This reply has been marked as private.
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Tony
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May 29, 2023 at 7:10 am
Those warnings your are getting aren’t the issue but I would recommend you set your site NOT to display errors directly on the page but rather to log them (your host/IT should be able to do that for you).
I’ve just retested this and used the check-in/out button to check-in/out an attendee on your dummy event without any issues.
Without being able to reproduce this I can’t see what the issue is so its really difficult to help troubleshoot.
Are you still getting the same error when trying to check people in currently? I tested 5 minutes ago and it worked fine.
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ChiroEurope
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May 29, 2023 at 8:01 am
This reply has been marked as private.
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Tony
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May 30, 2023 at 7:28 am
My apologies but to clarify I understand there is an issue on your end but unless I can see it on my end here, I can’t troubleshoot it.
I’m doing the same as you are on an iPad and not getting any errors at all.
On the app, what exact string are you setting as the website URL when you log in on the app?
Do you have an Android device to test with? Just wondering if you get the same error there.
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ChiroEurope
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May 31, 2023 at 3:47 am
This reply has been marked as private.
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ChiroEurope
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June 2, 2023 at 5:41 am
This reply has been marked as private.
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Tony
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June 9, 2023 at 3:19 pm
I’ve been testing this and working through the request/responses sent from and to an iPad to try and narrow this down but so far I’ve not had the error happen to be able to reproduce.
What device and iOS version are you using?
I’m now wondering if this is something set within the device itself.
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ChiroEurope
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June 12, 2023 at 2:13 am
Hiya, iPhone 13 Pro, iOs 16.5 Safari browser. and iPad pro iPadOS 16.5.
For something else I just created a test event, still no luck on either of these devices but was able to log attendance through an Android device.
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Tony
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June 20, 2023 at 3:42 am
Unfortunately, until I can reproduce this somewhere (be it on your site or one of ours) I’m stuck with what I can help with here.
I’m logging onto your site using an iPad Air (iOS 16.5) and not reproducing but I need to be able to see what value is breaking the app and without being able to reproduce and grab the value I have no idea where to look.
I’ve created a ticket on the iOS app repo for this to see if there are any more troubleshooting steps we can take currently.
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ChiroEurope
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June 21, 2023 at 10:32 pm
HI Tony, totally appreciate this, but your comment made me think to try something, so I created a new user, gave it the app capability, and it worked on the same device. So the issue must be somewhere in the capability settings of my account. Good news is, the app works !! Still need to figure out what that is, but I can close off this thread now.
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Tony
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June 22, 2023 at 6:31 am
Oh, nice find! I did not expect this to be a capability issue at all!
I would be interested to know which capabilities those accounts have, or even just your original account so I can match it locally and see if I can reproduce it.
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ChiroEurope
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June 26, 2023 at 7:13 am
This reply has been marked as private.
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ChiroEurope
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June 26, 2023 at 7:14 am
This reply has been marked as private.
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