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Unable to receive registration email

Posted: February 3, 2015 at 7:03 am

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Didier Allien

February 3, 2015 at 7:03 am

My blog have the latest wordpress version: 4.1
EE version: EE3 is 3.1.36.6.P
It’s a new installation
My registration link: http://www.bfa2015haiti.com/home/event-registration/

I can give access to the admin for any configuration purpose.
Please Help, i’m late on this project.

thanks


Tony

  • Support Staff

February 3, 2015 at 10:20 am

Hi Didier,

Do you have any payment methods active?

Your users with not receive any confirmation emails until they have selected a payment gateway and clicked to finalize the registration. They will then be directed to the thank-you page and the emails sent.


Didier Allien

February 3, 2015 at 10:50 am

Hi Tony,

We are going to use a payment gateway, we only need to collect registration,
is there a way to process as i say.

Thx


Didier Allien

February 3, 2015 at 11:07 am

Tony,

We would like to receive an email notification when someone register to the event.

As i say, we are not going to use a payment gateway. is the a way?


Lorenzo Orlando Caum

  • Support Staff

February 3, 2015 at 11:20 am

Hi, at least one payment gateway option needs to be enabled even if no payments are being processed. The invoice payment method could be enabled through the payment methods screen in the WP dashboard.


Lorenzo

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