Support

Home Forums Ticketing Add-on Unable to log onto the Event Mobile App – Android

Unable to log onto the Event Mobile App – Android

Posted: May 3, 2016 at 10:14 am

Viewing 3 reply threads


Sydney

May 3, 2016 at 10:14 am

I’ve downloaded Version 1.0 of Event Espresso 4 from the Android app store, when I try to log in I receive the message “No route was found matching the URL and request method”.

As per troubleshooting on your documentation I’m running WordPress version 4.5.1 and Event Espresso version 4.8.42.p, as well as Android version 6.0.1. Permalinks are set to Post Name and have been reset. We’re running CloudFlare(R) Cache Purge (no idea if that would be relevant), and using https.

I’m happy to provide any other information that could help, as most of my team doesn’t believe in turning on a computer if they have their phones… so I’m really looking forward to getting this app running!


Sydney

May 3, 2016 at 10:14 am

I have Version 1.0 of Event Espresso 4, from the Google app store. And in WordPress…

WordPress Version:
4.5.1
PHP Version:
5.4.16
MySQL Version:
10.0.21
Event Espresso Version:
4.8.42.p
WordPress Address (URL):
https://studiokink.com
Site address (URL):
https://studiokink.com


Josh

  • Support Staff

May 3, 2016 at 11:00 am

Can you go to your WordPress dashboard and then go to WordPress > Settings > Permalinks? This will refresh the rewrite rules. Then you can try the app again.


Sydney

May 3, 2016 at 7:42 pm

I refreshed the rewrite rules as well, still no change


Josh

  • Support Staff

May 4, 2016 at 7:12 am

If you remove the redirect for the /events/ permalink (the one that redirects it to /education-events/) does that make a difference?


Sydney

May 5, 2016 at 7:59 am

I just tried that (and also refreshed the Permalinks again after), and it had no effect. I also disabled any redirects that involved events. I’ve reenabled them for now, though if the turn out to be the problem I’m sure I can find another way to work around them.

My site is running Nginx, I’m not sure if that’s relevant at all. I also created a new forum post before realising that this had been split, so sorry about that!


Josh

  • Support Staff

May 5, 2016 at 9:09 am

Hi there,

Can you contact your host to see if they can increase the limit for max_allowed_packet?
https://dev.mysql.com/doc/refman/5.5/en/server-system-variables.html#sysvar_max_allowed_packet


Lorenzo Orlando Caum

  • Support Staff

May 6, 2016 at 5:09 am

Hello,

We’ve made some changes in the latest release to improve compatibility across different hosting platforms. Could you confirm that this works in the latest release of Event Espresso 4 (https://eventespresso.com/wiki/ee4-changelog/)?

If you do not see an update notice, then you can go to Event Espresso –> General Settings and save changes.

That will trigger a check for updated software.


Lorenzo


Sydney

May 6, 2016 at 7:44 am

I updated to the latest release and it’s working now! Thanks so much for your help 🙂

Viewing 3 reply threads

The support post ‘Unable to log onto the Event Mobile App – Android’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso