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AspireEvents
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August 17, 2015 at 10:35 am
When I attempt to apply a payment for a check payment or issue a refund, I only see an opaque gray box appear at the top of the screen. I’ve been able to apply refunds before (with earlier versions) but not now.
My info:
WordPress Version:
4.2.4
PHP Version:
5.4.36
MySQL Version:
5.1.73
Event Espresso Version:
4.7.10.p
WordPress Address (URL):
https://aspireonline.org/aspire2015
Site address (URL):
http://aspireonline.org/aspire2015
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Jonathan Wilson
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August 17, 2015 at 1:10 pm
Hey Dawn,
I just tested this in EE 4.7.10 without any problems. Can you send me a screenshot of what you are seeing?
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Tony
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August 17, 2015 at 2:35 pm
Hi Dawn,
I can see on your site you are using the Ultimate Member plugin, there is a known conflict with UM as it adds content to all of the admin pages which causes the EE javascript to load the model off the page.
We recently had a couple of reports of this same issue here:
https://eventespresso.com/topic/plug-in-conflict/
https://eventespresso.com/topic/apply-payment-button-shows-a-broken-modal/
One of those members posted a work around using a plugin calls ‘Plugin Organizer‘ to prevent UM from loading on EE pages within the admin here:
https://eventespresso.com/topic/apply-payment-button-shows-a-broken-modal/#post-168681
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AspireEvents
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August 17, 2015 at 3:02 pm
Thank you, I will disable the Ultimate Member plugin for now and look into the plugin management filters at a later time.
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Jonathan Wilson
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August 17, 2015 at 3:10 pm
Hey Dawn,
That sounds good. Let us know if you run into any other issues.
We’re here to help!
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