|
Thinking Notes
|
August 31, 2015 at 6:44 am
Hi there,
We would like to use our 2nd license for a new live site however we are unable to activate it. There is no error shown when we put in the license key and clicked save. Please help.
|
|
Josh
|
August 31, 2015 at 8:46 am
Hi there,
Are you referring to the key that ends with _FREE? If so, this other key isn’t intended to be activated with Event Espresso 4 premium. It’s intended to be used with decaf. If you have another account with another key, please let us know the name of the account and we can investigate.
|
|
Thinking Notes
|
August 31, 2015 at 9:27 pm
Hi Josh,
What do you need? This account is the account we used to purchase the 2 licenses.
Username is thinkers
The first one is bought on 10/August and second one on 28/August.
|
|
Lorenzo Orlando Caum
|
September 1, 2015 at 12:01 pm
Hello, purchasing a support license multiple times will extend the support license rather than add additional support license keys. I added an extra support license key as I did see your additional support license purchase at the end of August.
You can find it here:
https://eventespresso.com/users/thinkers/#account-settings
—
Lorenzo
|
|
Thinking Notes
|
September 2, 2015 at 12:10 am
Thank you
|
