Support

August 17, 2022 at 7:41 am

Hi there,

Just noting here that I have replied to your support token request via email but have not had a reply so I just wanted to confirm if you received it?

August 17, 2022 at 12:55 pm

Oh? I’ve not received a response from any email address for that ticket, strange. I’ll add some details here.

I resolved the issue myself by turning off the Wp-integration plugin. It’s not an ideal solution but it’s currently working.

You can leave that add-on enabled and use the snippet I provided in my email to disable the user match check:

https://gist.github.com/joshfeck/1131145859a3fab58f4d#file-disable_email_match_everyone-php-L4

You can add that to a custom functions plugin on your site, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

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With regards to a refund, I haven’t redeemed your support token yet so it’s still on your account. I can leave it there for future use or request a refund for the support token from our sales team, which would you prefer?

August 18, 2022 at 7:59 am

Ok, I’ve forwarded your request onto our sales team 🙂