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Bryan Luff
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February 27, 2014 at 2:15 pm
Hi,
I had you guys create a custom ticket last year and now I would like to transfer it to my new install on a new domain. How do I go about doing this?
Thanks!
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Lorenzo Orlando Caum
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February 27, 2014 at 2:27 pm
Hi Bryan,
Have you used an SFTP or FTP client before?
If so, you can login to your WordPress site with a client such as FileZilla or Cyberduck. Then browse to your WordPress plugins folder (wp-content/plugins) and download any plugins that you need to your local computer.
Then you should log out of your old site and login to your new site using your preferred SFTP or FTP client. Then browse to wp-content/plugins and upload your plugins.
Once it has completed, you can go to your WordPress admin and then Plugins to activate your plugins.
—
Lorenzo
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Bryan Luff
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February 27, 2014 at 2:36 pm
Thanks, Lorenzo. I transferred the plugin, however it didn’t bring over the custom template I had you guys create. Is there a way to transfer that?
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Jonathan Wilson
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February 27, 2014 at 2:59 pm
Hi Bryan,
You also need to copy over the /wp-content/uploads/espresso/templates directory.
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Bryan Luff
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February 27, 2014 at 3:02 pm
Thanks Jonathan! It was in a different folder labeled Tickets. I really appreciate your help!
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Jonathan Wilson
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February 27, 2014 at 4:21 pm
Ah, I assumed you were referring to the normal templates. Sorry about that.
Glad you got it worked out. 🙂
Since this topic is resolved, I am going to close it. If you have anymore questions or issues, please start a new topic and we will be happy to help there. 🙂
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