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Mario
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May 2, 2015 at 12:28 pm
Hi All,
I’m looking for a booking/ticketing solution for a trampoline park and after spending a few hours looking at the EE4 I’ve compiled a list of questions.
The business set-up us rather straight-forward. The opening hours of the park are subdivided into hourly slots. Each slot has a maximum total capacity (100 people), which could be a mixture of adults and children (however flat rate is charged for both). Special non-slip socks are mandatory, however customers can bring their own (i.e. booking form should give an option to buy a ticket with or without socks).
Importantly, due to the nature of activity, each participant must sign a waiver form.
1. With the set-up described above it looks to me that each hourly slot must be set-up as a separate event. Is there a way of batch loading event? I noticed that the CSV import has been disabled?
2. Promotions, discounts and coupons… I understand this is being worked on – can you please confirm?
3. Main participant must be always over 16year old. Can DoB be validated via custom field in the booking form?
4. Terms and conditions… Customer making a booking must agree to T&Cs, but I don’t see an option to do that? (important)
5. Refunds – is a payment automatically reverted when a payment is issued? Or is this a manual process?
6. Checkout – step 1… Prices don’t display tax, despite tax being enable and visible on an event page. This seems a bug, when will it be rectified?
7. Email notifications on the demo site are hit’n’miss E.g. registration confirmation got through but not tickets
Thank you
Mariusz
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Dean
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May 4, 2015 at 7:26 am
Hi Mariusz,
Thanks for your interest in Event Espresso.
1) It might be easier to set up one event per day and use the datetime feature to create multiple time slots. Each of these can have their own capacity. Events can be duplicated but we do not yet have a mass upload/creation system (yes imports have been taken off while we simplify them). The only flaw with this is that you may end up with 16 tickets per event (8 hours, 2 ticket type per hour).
2) Yes, this is still being actively worked on. We are hoping for a beta release soon, but I cannot give a specific time frame (it’s already been pushed back once due to unforeseen issues).
3) That would need custom coding. We supply a date form field, so it should be relatively easy to add in a basic JavaScript check for it.
4) You can add it as a required questions: https://eventespresso.com/wiki/how-to-require-attendees-to-agree-to-a-policy-before-being-allowed-to-register/
5) Manual process via your payment processor.
6) Prices should include tax on the front page, including a break down, but not being shown on step one may not be a bug, I’ll discuss this with the developers.
7) It might be a set up issue. Tickets will only be sent if the ticketing addon is activated and the ticket type has been activated in the Messages section, otherwise they will only get the registration emails (not tickets as such). Most sites don’t have problems with emails, but when they do occur it is usually due to the server limiting or blocking emails due to the number being sent through. This can often be alleviated by using a third party mail system such as Mandrill or Postmarkapp. It really depends on your hosting type and frequency of emails.
Let me know if you have any more questions or need clarification on anything.
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Mario
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May 4, 2015 at 8:17 am
Hi Dean,
Many thanks for the reply, but I forgot to ask abuot the most important aspect!
8) Is EE robust enough to handle high numners of users and events? Average of 50 people per slot, 8 slots a day and 360days comes to 144,000 individual entries per year… (well, potentially anyway). Are you aware of similar size implementations?
Thank you
Mariusz
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Dean
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May 5, 2015 at 2:31 am
Hi,
Firstly, regarding number 6, I spoke to one of the developers and he advised it’s being looked at. It might change, it might not, but there are some inconsistencies we are reviewing.
8) I’m not aware of any similar sized implementations, but I do know we have customer with large numbers of attendees. You may want to browse the customer showcase: https://eventespresso.com/showcase/
EE itself is robust enough to handle the number of attendees.
Generally any issues are down to the server. Something like shared hosting will probably struggle with a large influx, especially if they are all registered in a small time frame, though 400 a day isn’t a huge number if spaced out. IT also matters who else is on the hosting and whether they are spiking with traffic and need resources as well.
For any large scale event system we recommend using a VPS or Dedicated server. Obviously these aren’t cheap and feel free to run it on shared hosting, but you may end up needing to upgrade sooner than you think.
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